URGENT: Bilingual Spanish Customer Service Representative - Urgent

Position: Customer Service Representative

Location: Long Island City, NY 11102

Contract Duration: 6 months (temp to perm)

Working Schedule: Monday to Friday (8hrs/day - 40hrs/week)

- Possible schedule: 8am to 5pm; 8:30 am to 5:30 pm; 9am to 6pm (candidate must be flexible)

Essential Duties and Responsibilities:

➢ Conduct one-on-one and group outreach presentations to recipients and community members.

➢ Present program education and enrollment options to recipients.

➢ Present managed care options to recipients and assist them in using their health care and dental plans.

➢ Maintain positive relationships with county staff, state agencies, community groups and recipients.

➢ Complete direct data entry into designated internal automated systems in accordance with project policies and procedures.

➢ Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time).

➢ Establish and maintain knowledge of community and participate in community events, health fairs, and other activities as needed.

➢ Assist other Outreach Counselors and other team members with management and completion of daily duties.

Minimum Requirements:

➢ High School diploma / GED

➢ 2 professional references (must be supervisor / manager with their active numbers or email)

➢ Bilingual Spanish (fluently)