Urgent Care Clinician

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About BestLife - Emotional Health & Wellness

The BestLife Emotional Health & Wellness Center offers compassionate, person-centered mental health and substance use treatment for individuals, families, and couples. Whether challenges are short-term or ongoing, BestLife provides evidence-based care to support emotional well-being and recovery.

Services include assessments, therapy (individual, group, family, couples), substance use treatment, co-occurring disorder care, medication management, case coordination, and recovery support. Care is delivered by licensed clinicians and overseen by a board-certified psychiatrist.

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Position Summary

The Urgent Care Clinician will work in a community behavioral health setting, providing services for children, adults and families who are in crisis and experiencing a mental health and/or substance use disorder. Services will include provision of comprehensive assessments for mental health, substance use and co-occurring presentations, development of treatment plans that best ensures for safety and optimizes the effective resolution of the crisis, referrals to community support services and psychoeducation, as well coordination of acute treatment services, as needed, utilizing evidence-based practices. The Urgent Care Clinician will work with the Clinic Director within the Outpatient Clinic’s team model, establishing open communication, support, and accountability among workers and consumers. The Urgent Care Clinician will be required to provide services during evenings throughout the week and on Saturdays, on-site and in-person, at the Outpatient Clinic.

Pay Rate: $67,000-73,000 annually (depending on degree/licensure)

Open Schedule: Full-time (40 hours), Required availability Monday through Thursday from 5:00 PM–7:00 PM and 2nd & 4th Saturday of the month from 9:00 AM–1:00 PM. (Remaining hours are flexible)

Key Responsibilities

• Provide assessment, treatment planning, and consultation for pre-crisis and crisis plans, behavioral guidelines, risk assessments, positive behavior plans, medication treatment plans, and related interventions.
• De-escalate crises to ensure safety and provide optimal care and welfare for individuals in crisis.
• Assess needs and implement interventions according to best practice standards for emergency care, crisis resolution, and recovery.
• Complete all required documentation timely and in compliance with regulatory standards.
• Utilize evidence-based screening tools and collaborate with teams to develop and implement positive behavior support plans.
• Serve as a liaison with service systems, state agencies, and community partners; establish and maintain relationships to support programs, partnerships, and funding opportunities.
• Actively participate in licensing, accreditation, and professional development activities, including conferences, statewide meetings, task forces, and committees.
• Promote and integrate agency mission, values, and principles, and perform other duties as assigned by the Clinic Director.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Master’s Degree in a behavioral health field is required.
• Professionally licensed or license eligible clinician, from the state of Massachusetts (LICSW, LCSW, LMHC, etc.), is preferred.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $