US Customer Advisor

Are you a people person who loves technical problem-solving and making a real impact? We’re looking for a Customer Advisor to join our Arlington, VA-based US team at Famly!

You’ll be the face of our frontline US support, helping childcare providers use Famly to run their daycare centres smoothly. It’s about building relationships, tackling tech challenges, and ensuring our customers are getting the most out of our platform. 

Sound like something you're excited about? Let’s talk!

About the opportunity:

• Provide top-notch customer support via chat, phone, email, and Zoom.

• Troubleshoot technical issues and guide customers on how to best use Famly.

• Identify opportunities for upselling and prevent customer churn.

• Work closely with our Product and Sales teams to share feedback and drive improvements. 

• Manage customer interactions using tools like Dialpad, Intercom, Planhat, HubSpot, and more.

Provide top-notch customer support via chat, phone, email, and Zoom.

Troubleshoot technical issues and guide customers on how to best use Famly.

Identify opportunities for upselling and prevent customer churn.

Work closely with our Product and Sales teams to share feedback and drive improvements. 

Manage customer interactions using tools like Dialpad, Intercom, Planhat, HubSpot, and more.