US Dental Medical Biller - Davao (Remote)

Overview:

Snapscale is seeking a dedicated US Dental Medical Biller who can work remotely to provide full-time, exclusive support to two dental practices. This role is fully integrated into the client’s internal team, offering professional, concierge-style service to patients while handling appointment scheduling, patient intake, and dental insurance verification. The ideal candidate operates with professionalism, adheres to HIPAA compliance, and communicates as a seamless part of the client’s team.

Key Responsibilities:

• Phone Coverage & Patient Service: Answer all incoming calls via the client’s VoIP system, greet patients professionally, and route calls or document follow-ups. Provide consistent coverage during business hours while maintaining a local, concierge-style presence.
• Appointment Scheduling: Schedule new and existing patient appointments using the Eaglesoft practice management system, coordinating closely with in-office team members to maintain calendar accuracy.
• Patient Intake Support: Manage digital intake forms, ensuring new patients submit required information such as medical history and past dental visits. Update records accurately in Eaglesoft.
• Insurance Verification: Verify dental insurance for incoming patients, completing full or partial verifications according to practice guidelines. Document and track verifications, ensuring completion before appointments.
• Team Integration & Reporting: Communicate regularly with in-office staff to ensure alignment on patient scheduling, intake, and insurance verification. Provide daily snapshots of calls answered, appointments scheduled, and insurance verifications completed.

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Yearly salary increase
• Opportunities for career growth and development
• Fun and supportive working environment

• 6 months to 1 year of experience as a Dental Medical Biller or in a dental administrative role in the U.S.
• Familiarity with dental practice management software, preferably Eaglesoft.
• Strong understanding of dental insurance verification and patient intake processes.
• Excellent written and verbal English communication skills, with a professional and friendly demeanor.
• HIPAA-compliant, with the ability to handle sensitive patient information securely.
• Able to work full-time, either onsite or remotely from a verified, secure location using Snapscale-provided equipment.
• High level of organization, attention to detail, and ability to follow structured tracking systems.
• Customer-service oriented, capable of integrating into the client’s team culture.

Metrics & Expectations:



• Number of calls answered daily
• Number of new patient appointments scheduled
• Completion of insurance verifications prior to appointments