US Direct Account Coordinator

Title: US Direct Account Coordinator

Status: Full-time

Hours: 40/week, Monday - Friday, 9 am-6 pm

Location: Brooklyn, NY

Reports to: US Direct Sales & Account Manager

Company Summary: Secretly Distribution is a curated distribution company working globally with premiere independent labels and artists. We are headquartered in Bloomington, IN, with offices in Brooklyn, Chicago, London, and Los Angeles, and additional staff in Paris, Berlin, Amsterdam, and beyond. We work every day to support great art with transparency, creativity, expertise, and hard work.

Position Summary: Secretly Distribution seeks a full-time US Direct Account Coordinator rep to oversee a portion of our US physical indie account base. This role will be at the forefront of our US retailer and distributor partnerships with a strong focus on order fulfillment and customer service. They will work with our genre-spanning distributed label base to help shape sales expectations as well as to provide reporting and feedback throughout a campaign. As a point of contact to hundreds of indie accounts, this role will encompass all aspects of account coordination from product solicitation, orders, b2b assistance, and more.

Responsibilities:

• Provide direct support to assigned US wholesale and retail accounts in regard to orders, product questions, returns/damages, and b2b assistance


• Build and foster relations related to our assigned account base


• Monitor and communicate expectations and campaign results for your accounts to labels


• Create and maintain frequent newsletter solicitations to Retail & US Domestic accounts


• Engage with labels and internal team to set sales expectations for new releases


• Drive improvements for Retail B2B that increase efficiency across account base

The Ideal Candidate Demonstrates:

• Strong communication and writing skills, ability to respond to inquiries and requests promptly


• Strong interpersonal skills, able to build authentic relationships easily


• Self-motivated and goal-driven


• Ability to set priorities, multitask, meet deadlines, and interact with a large team


• Passionate about indie retail and a familiarity with Secretly Distribution labels a plus


• Previous office, customer service and/or shipping & receiving experience a plus


• Familiarity with Slack, Asana, and Microsoft a plus

SG Services, Inc. Benefits

• Paid holidays including end of the year closure


• Paid Time Off policy, which includes a separate Sick Days bank


• 401K with corporate matching


• 12 weeks for parental leave after birth or adoption paid at 100% of salary


• Commuter Benefit


• Volunteer Hours Matching Policy


• Employee Assistance Program


• Medical Health insurance covered at 100% for employee-only medical premiums


• Dental & Vision insurance

Salary Brooklyn, NY $55,250

All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, color, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.