US Patient Services Director - West

Company : Rhythm Pharmaceuticals

Job Description - US Patient Services Director - West

Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

Opportunity Overview
US Patient Services Director West will be responsible for leading the Patient Education Managers (PEMs) within Rhythm’s Patient Support Organization. Working closely with cross functional partners to drive strategic planning and execution of treatment access, patient education and care coordination supporting individuals and families living with rare neuroendocrine diseases. This position will report to the VP, U.S Patient Services and Distribution.

Responsibilities and Duties

Lead individual and regional team performance to ensure delivery on key objectives established annually
Foster a collaborative and accountable culture, through provision of ongoing coaching and development to continuously improve skills and execution
Accountable for identifying regional trends and driving the development and implementation of short and long-term tactics and strategies
Develop and ensure implementation of effective business plans. Execute a compliant, tailored strategy by applying business analytics and marketplace knowledge
Collaborate with cross functional stakeholders such as Marketing, Business Operations, Training, Market Access, Sales and Medical to understand the needs and priorities of the Rhythm organization
Provide strategic customer insights to the commercial team to help develop solutions for physicians and patients
Identify and lead process improvement projects to advance service offerings and deliver optimal customer experience
Ensure completion of all corporate and administrative responsibilities with high levels of efficiency, including Healthcare Compliance training, expense reports and other assignments by established deadlines

Qualifications and Skills

Bachelor’s degree required, nursing, social work or clinical background preferred
10+ years’ experience working within Patient Support Function in Rare Diseases
2+ years of people management preferred
Knowledge of US Reimbursement Process
Prior product launch experience preferred
Strong leadership skills in managing and inspiring high performing field teams
Proven track record of executing strategic and tactical plans that have delivered strong commercial results
Self-motivated, highly energetic individual with the ability to adapt and thrive in a fast-paced and dynamic environment
Strong organizational and operational skills, with attention to detail and sound business judgment
Travel Required (up to 25%)

This role will be field based. Candidates applying must have easy access to transportation and airports.

More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.

At Rhythm our core values are:

We are committed to advancing scientific understanding to improve patients’ lives
We are inspired to tackle tough challenges and have the courage to ask bold questions
We are eager to learn and adapt
We believe collaboration and ownership are foundational for our success
We value the unique contribution each individual brings to furthering our mission

Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.

Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.

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US Patient Services Director - West

Job Description - US Patient Services Director - West

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