US - Project Manager IT Services and Cloud Solutions

Project Manager – IT
Services and Cloud Solutions

1. Plan, manage, and deliver multiple managed services and
   implementation projects for enterprise clients across ERP, CRM, and
   cloud-based platforms, including Oracle Fusion, NetSuite, Salesforce, and
   Azure.
   
2. Collaborate with client stakeholders and senior
   management to define project scope, objectives, timelines, deliverables,
   and resource requirements based on customer needs and Statements of Work
   (SOW).
   
3. Manage onshore-offshore delivery teams across
   geographically distributed, matrixed environments, overseeing task
   execution, daily operations, and service performance to meet or exceed
   Service Level Agreements (SLAs).
   
4. Apply ITIL-based practices for managing incidents,
   problems, and change requests within the managed services delivery
   lifecycle.
   
5. Monitor project progress using tools such as
   Smartsheet, Microsoft Project, and JIRA, tracking KPIs, timelines, risks,
   budgets, and customer escalations.
   
6. Coordinate solution design and deployment activities by
   engaging functional and technical consultants, system architects, and
   client business users.
   
7. Drive service improvement, automation, and
   standardization of delivery processes, applying Six Sigma and Lean
   principles (Kaizen, BIQ, 5S) to improve productivity, quality, and lead
   time.
   
8. Conduct regular status calls, delivery reviews, and
   governance/steering committee meetings with customers to ensure
   transparency, alignment, and satisfaction.
   
9. Ensure compliance with internal quality standards and
   support audit processes, manage documentation, knowledge sharing, and
   continuous improvement across projects.
   
10. Lead project handovers, post-go-live support planning,
    and project closure activities, ensuring knowledge retention and smooth
    service transitions.
    
11. Assess business implications at each project phase and
    monitor progress against deadlines, quality standards, and cost targets.
    

 Qualifications:

• Bachelor's degree or foreign equivalency in Information
  Science or Computer Science, with one year progressive experience as
  Project Manager or Project Lead.
  
• Proficiency in Microsoft Project Plan, JIRA and
  Selenium.