US Retail Logistics Coordinator

Position Summary

The US Retail Logistics Coordinator supports the daily processing and shipping of DHC retail orders. This position works with the Warehouse Manager and warehouse team to make sure customer orders are processed, picked, packed, labeled, and shipped according to each retailer’s requirements.

The position will work with different retail accounts and learn the specific shipping requirements and procedures for each account. Training will be provided on DHC systems, retail customer portals, and account-specific procedures.

Main Responsibilities

• Process retail customer orders and enter necessary information into the warehouse system.


• Prepare shipping paperwork, labels, packing lists, and other documents needed for customer orders.


• Work with warehouse associates to make sure orders are picked, packed, and shipped correctly and on time.


• Use customer portals to process shipments and complete required shipping information.


• Follow the specific shipping, labelling, and routing requirements for each retail customer.


• Assist with Amazon Vendor Central, Ulta, Sam’s Club, Target, and other DHC retail accounts as needed.


• Track shipments and help resolve shipping or delivery issues.


• Maintain accurate order and shipping records.


• Assist with inventory questions or discrepancies when needed.


• Help keep account procedures and SOPs updated as requirements change.


• Communicate with the Warehouse Manager when there are order issues, delays, shortages, or other concerns.


• Provide backup coverage for other retail accounts when associates are out of the office.


• Assist with general warehouse duties, including picking, packing, preparing shipments, and operating a forklift when needed.


• Learn additional U.S. and international retail accounts as needed.

Experience and Requirements

• High school diploma or equivalent.


• 3-5 years of previous warehouse, shipping, logistics, or retail order processing experience preferred.


• Prior Leadership experience preferred (as a team lead or supervisor)


• Experience with retail customer portals is helpful but not required.


• Experience with Amazon Vendor Central, Ulta, Sam’s Club, Target, or similar retail accounts preferred but not required.


• Proficient in Microsoft Excel, Outlook, and Microsoft platforms.


• Experience using a warehouse management system.


• Proficient knowledge of FedEx, UPS, USPS, small parcel, and LTL shipping.


• Forklift experience is preferred; must be willing to complete forklift training within first 60 days of employment.


• Proficient knowledge of international shipping paperwork and commercial invoices is preferred but not required.

Skills

• Good attention to detail.


• Able to follow written shipping instructions and customer requirements.


• Able to manage several orders or tasks at the same time.


• Good communication and teamwork skills.


• Dependable and willing to learn.


• Comfortable using computers and learning new systems and customer portals.


• Comfortable asking questions when something is unclear.


• Able to recognize shipping or order issues and bring them to the Warehouse Manager’s attention.


• Willing to learn about different retail accounts and provide backup coverage when needed.

Core Competencies

Customer Service

Works well with customers (internal/external); promotes a positive image of the company; responds to requests for service and assistance; meets commitments; strives to solve issues raised by customers.

Teamwork

Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.

Adaptability or Flexibility

Open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles; able to deal with frequent change, delays, or unexpected events.

Ethics

Upholds DHC’s Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honesty; maintains confidentiality.

Professionalism

Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.

Continual Learning

Grasps the essence of new information; applying newly gained knowledge and skill on the job; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.

Interpersonal Skills

Listens to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.

Diversity

Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Safety

Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.

Attendance

Arriving at work on time, returning from breaks and meals on time, displaying flexibility regarding scheduling, schedules time off in advance; keeps absences within departmental guidelines.

Quantity

Meets productivity standards, completes work in a timely manner, works quickly, and strives to increase productivity.

Quality

Demonstrates accuracy and thoroughness, strives to eliminate errors, applies feedback to improve performance; monitors own work to ensure quality.

Dependability

Follows instructions; responds to management direction; commits long hours of work when necessary to reach goals.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and employee handbooks. Ability to write routine reports, policy and procedures, and correspondence. Ability to speak effectively before groups of peers and/or managers. Ability to read, write, speak, comprehend, and interpret, English at a native level.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, unit conversions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra, geometry, and data interpretation.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual must demonstrate proficiency with Office 365 tools, search engines, Company communication and WMS systems, and shipping systems such as USPS, FedEx, and UPS.

Certificates, Licenses, Registrations

Forklift certification.

Work Environment

The work environment characteristics described here are representative of those of a distribution center and warehouse environment. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud. Safety equipment is available such as earplugs, dust masks, work belts, and First-Aid. Other items may be purchased to make reasonable accommodation.