(USA) A/R Collections Specialist

Role & Responsibilities:

• Maintains and manages aging report for assigned accounts.


• Actively follow up with customers for any upcoming and past due balances.


• Research and resolution of customer billing and payment discrepancies, escalating accounting‑related issues to management as needed


• Maintains accurate and complete records concerning billing and collection activity including documenting discussions and computer notes.


• Processing high volume of AR transactions (such as cash application, past due follow-up; resolve customers’ disputes).


• Reviews and supports onboarding of new customers, including:

1. Reviewing credit applications for completeness and required documentation


2. Verifying customer billing terms and payment methods


3. Identifying whether customers utilize third‑party payment portals/sites (e.g., customer AR portals) and coordinating setup or access as needed

• Partners with internal teams to ensure accurate customer setup and smooth billing/collection processes


• Escalates credit or risk concerns to management per company policy


• Other duties as assigned by management.

Qualifications:

• BS degree in Finance, Accounting or equivalent, ideal.


• Solid understanding of basic accounting principles, fair credit practices.


• Minimum 2 years of experience working as in accounts receivables.


• Must have excellent written and oral communication skills.


• Excellent communication, research, problem solving and time management skills.


• Great energy and “can-do” attitude, understand sense of urgency.


• Creative problem solver with great customer service skills.


• Strong proficiency in Microsoft Excel.


• High level of accuracy, efficiency and accountability.


• High level of attention to detail and ability to driving process improvement.

Benefit Information:

MEC provides a comprehensive and thoughtfully designed benefits package for full-time employees. These offerings reflect our commitment to supporting and valuing our team.

• Healthcare Coverage: Medical, dental, and vision plans.


• Retirement Plan: 401(k) with 6% company match, with enrollment eligibility after 30 days of service.


• Life & Disability Insurance: Company-paid life insurance plus short/long-term disability coverage.


• Time Off: 9 holidays, vacation, sick, and float hours.