(USA) Brokerage Manager

Role & Responsibilities:

• Represent the company as a licensed professional, and potentially act as the Local Permit Holder.


• Ensure responsible supervision over the branch’s Brokerage Operations, and train other departmental staff as needed on brokerage related issues.


• Process Customs Entries, ISF, ACH Statements, Post Summary Corrections, and other relevant brokerage services.


• Validate and maintain Customs Powers of Attorneys.


• Responding to customer inquiries on Customs and Other relevant Government Agency issues and requirements.


• Prepare Monthly Statistical and Management related reports for the department.


• Notify management of customer complaints or entry discrepancies and provide suggestions to resolve issues.


• Assure all brokerage files are accurate and reconciled.


• Close communication with customers, carriers, U.S. Customs, and CFS representatives.


• Coordinate and resolve any shipment issues with local office and overseas offices


• Complete workload duties within normal, reasonable time-period.


• Perform other duties as assigned by management.

Qualifications:

• Bachelor’s Degree preferred, OR if no degree, a combination of some college experience or AA degree from an accredited college, and relevant work experience.


• Three years minimum experience in most phases of the CHB function.


• Must have knowledge of the FTZ process.


• Should have a working knowledge of the terms and jargon that government agencies, vendors, carriers and customers use.


• Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.


• Proven ability to communicate effectively with clients and vendors.


• Proven ability to suggest and implement corrective actions in case of issues that may arise