(USA) Customs Brokerage Supervisor

·        Ensure responsible Supervision over the branch’s Brokerage Operations, and train other departmental staff as needed on brokerage related issues.

·        Process Customs Entries, ISF, ACH Statements, Post Summary Corrections, and other relevant brokerage services.

·        Assist the Brokerage manager with reviewing and prepping all information required for the brokerage manager to validate and maintain Customs Powers of Attorneys.

·        Responding to customer inquiries on Customs and Other relevant Government Agency issues and requirements.

·        Back up Brokerage manager with preparation of Monthly Statistical and Management related reports for the Dept.

·        Notify management of customer complaints or entry discrepancies and provide suggestions to resolve issues.

·        Assist Brokerage manager with auditing of assigned brokerage files to ensure accuracy and reconciliation

·        Close communication with customers, carriers, U.S. Customs, and CFS representatives.

·        Coordinate and resolve any shipment issues with local office and overseas offices

·        Complete workload duties within normal, reasonable time-period.

Perform other duties as assigned by the management.

·        Bachelor’s Degree preferred, OR if no degree, a combination of some college experience or AA degree from an accredited college, and relevant work experience.

·        Three years minimum experience in most phases of the CHB function.

·        Knowledge FTZ processes preferred.

·        Should have a working knowledge of the terms and jargon that government agencies, vendors, carriers and customers use.

·        Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.

·        Proven ability to communicate effectively with clients and vendors.

Proven ability to suggest and implement corrective actions in case of issues that may arise.