(USA) Director, Customs Brokerage

• Provide guidance to each station on the operations and production of their broker business, both locally and globally. 


• Conduct internal trade compliance audits and reviews to assure trade compliance effectiveness.


• Direct internal and external operational compliance for import and customs brokerage for continuity, while ensuring government programs and requirements are met and maintained, for example, Customs Brokerage, In-Bonds, Bonded Warehousing, AMS, ISF, CTPAT, CFS, and FTZ.


• Manage the staff with oversight of performances, while supporting all stations.


• Seek duty optimization opportunities with internal and external business teams.


• Develop and/or enhance internal SOPs.


• Manage systems for operations productions (such as AES Direct, Customs Brokerage Systems, Vendor Repositories, POA Repositories and Government Portals such ABI/ACE, etc.) for daily production and compliance.


• AMS

§  Monitor and stay current with changes in AMS, CBP regulations, and related trade compliance requirements to maintain compliance. 

§  Work closely with compliance team to resolve any issues related to manifest data and custom filings.

§  Point of contact for any issues or questions related to AMS submissions, including troubleshooting errors or discrepancies in manifest data. 

• Foreign Trade Zones (FTZ)

§  Ensure all activities within the FTZ comply with U.S. Customs and Border Protection (CBP) and other relevant regulatory bodies.

§  Stay current with FTZ regulations, guidelines, and procedures to maintain compliancy.

§  Supervise and manage FTZ inventory, ensuring goods are accounted for and comply with customs regulations. 

§  Prepare for and participate in external audits by CBP or other government agencies, providing documentation and resolving any discrepancies.

§  Work with Operations Team to develop and implement SOP’s for FTZ activities. 

• Manage Customs Bonds both corporate and station-level bonds. 

§  Point of contact for any bond-related claims or disputes.

§  Verify custom duties, taxes, and fees are paid.  Monitor penalties for non-compliance. 

§  Ensure renewal of bonds. 

§  Track claims made against bonds. 

§  Investigate and resolve claims against bonds. 

§  Prepare and submit reports to management regarding bonds. 

• Bonded Warehouse

§  Oversee the storage, handling, and movement of goods.

§  Monitor the receipt and dispatch of goods, ensuring they are processed according to the relevant customs procedures.

§  Maintain accurate records of all goods entering or leaving.

§  Perform regular audits of the warehouse inventory for accuracy. 

§  Address and resolve any issues related to customs clearance, inventory discrepancies, or delayed shipments. 

§  Prepare and submit required reports to CBP and other regulatory agencies.

• Other duties as assigned by management.

·        Bachelor’s degree in related field.

• Certified Customs Specialist (CCS) and/or Certified Export Specialist (CES) required.


• Customs Brokers License Required.


• Experience with trade and customs federal regulations across U.S.

·        Strong knowledge of Incoterms, Tariff Classification, and Preferential Duty Treatment.

·        Excellent knowledge of the relevant MS Windows – software (Excel, Word, PPT).

·        Strong business acumen with a keen aptitude to quickly assimilate new information.

·        Excellent organization, analytical, written, and oral communications skills. Ability to think creatively and strategically to solve complex problems.

·        Must be a confident self-starter who can develop effective business relationships, both internally and externally.

·       Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.