(USA) Ocean Export Agent

Role & Responsibilities:

• To perform district ocean export operations, and provide all associated documentation.


• Work closely with sales and account managers in order to respond expeditiously to customers’ needs.


• Communicate to customers, carriers and other offices/agents in a quick and thorough manner


• Coordinate bookings and documentation with carriers/co-loaders, shippers and sales responsible person or office.


• Originate documentation with Shipper’s Letter of Instruction (SLI) and/or Letter of


• Credit for accuracy of:

§  shipper/consignee marks and numbers.

§  calculations of weight, volume, dimensions, inland cartage and freight charges/

§  goods description/clauses and delivery terms, and also check Third Party documents for correctness.

§  ensure billing for services is rendered by completing all accounting procedures and data entries properly.

§  documents (both payable and receivable) are completed accurately and forwarded in a timely manner.

• Complete all outbound moves; this includes, but is not limited to, ITs and permits to transfer.


• Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.


• Trace lost freight and shortages; to follow-up with shipping lines and inform all stations/agents involved of these actions.  File preliminary notices of claim.


•  Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the Accounting department to properly credit and bill A/R and A/P.


• Perform cargo tracking with carrier/co-loader to ensure cargo confirmed on board and also confirm on board at transshipment point.


• Complete all tracking and billing milestones as set forth by company guidelines.


•  Perform any other duties that may be assigned by the Department Manager/District Manager.

 Qualifications:

• Some college or AA degree from an accredited college.


• Minimum 1-2 years of experience in F/F Ocean operations processes and procedures.


• Proven ability to communicate effectively with clients and vendors.


• Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.


• Proven ability to suggest and implement corrective actions in case of issues that may arise.


• Ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.


• Ability to think creatively and strategically to solve complex problems.


• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.


• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.