(USA) Ocean Import Agent

Role & Responsibilities:

• Process ocean domestic and “pure domestic” shipments.


• Perform ocean import operations, and provide all associated documentation.


• Communicate to customers, carriers and other offices/agents in a quick and thorough manner.


• Generate freight transfer and support it with appropriate documentation.


• Track cargo arrival prior to arrival and update FMS milestones as per company guideline.


• Communicate timely with clients to set up and complete delivery of shipments.


• Issue delivery orders to carriers/truckers to arrange timely delivery.


• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.


• Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.


• Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions.  File preliminary notices of claim.


• Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A/R and A/P.


• Complete all tracking and billing milestones as set forth by company guidelines.


• Perform any other duties that may be assigned by management.

Qualifications:

• Minimum two years of Freight Forwarding experience required.


• Knowledge of Ocean Import & Domestic trucking Operations and Customer Service.


• Experience of bonded freight and cargo.


• Cargo wise software experience a plus.


• Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point).


• Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.


• Proven ability to communicate effectively with clients and vendors.


• Customer-service oriented.


• Proven ability to suggest and implement corrective actions in case of issues that may arise.