(USA) Regional Account Coordinator

Role & Responsibilities:

• Obtain documentation from carrier operators, match them with pre-advice and open file in the PROLINK system.


• Issue delivery orders to carriers and arrange timely delivery.


• Complete all inbound moves, including but not limited to ITs and permits to transfer.


• Trace lost freight and shortages; follow-up with airlines/shipping lines and inform all stations/agents involved.


• File preliminary notices of claim.


• Notify all parties when payable and receivable documents are completed accurately and forwarded in a timely manner.


• Maintain logs, POLINK entries and import traffic.


• Appropriately make copies of documents for distribution according to the consignees’ and/or country-of-origin requirements.


• Report all pertinent information to Department Manager customer/vendor problems or unusual situations that may impact services.


• Track cargo arrival prior to arrival and update FMS milestones as per company guideline.


• Receive, review, and process high-volume and/or complex import transactions for clients to include booking, billing, classifications, processing data through Morrison Express systems, and obtaining consular and other government agency releases as appropriate.


• Check shipments in the warehouse as needed to ensure that all shipping documents correspond to actual shipments.


• Obtain documentation from carrier operators, match them with pre-advice and open files on the freight management system (FMS).


• Work closely with sales, account managers or sales office to respond expeditiously to customers’ needs.


• Communicate to customers, carriers, and other offices/agents in a quick and thorough manner.


• Notify customers/brokers of product arrival and charges associated with these services; to do the same with the invoicing process.


• Generate freight transfer and support it with appropriate documentation.


• Process bills of lading and provide clear instructions to the team for handling each shipment.


• Ensure shipments of hazardous materials are checked and processed in accordance with all


• applicable regulations under the IATA, CFR.


• Communicate timely with clients to set up and complete delivery of shipments.


• Issue delivery orders to carriers/truckers to arrange timely delivery.


• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.


• Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.


• Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions.  File preliminary notices of claim.


• Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A/R and A/P.


• Complete all tracking and billing milestones as set forth by company guidelines.


• Perform any other duties assigned by management.

Qualifications:

• Bachelor’s degree (Business, Management, Engineering, Transportation, or associate field), or 8-10 years related experience and/or training, or equivalent of education and experience.


• Minimum 5 years’ experience in freight forwarding and logistics (domestic or international Freight Forwarding)


• Ability to independently design, implement, and operate operations plan and supply chain solutions.


• Occasional travel may be required (< 25%)


• Ability to respond effectively to the most sensitive inquiries or complaints and to common inquiries or complaints from customers, regulatory agencies, or members of the business community.


• Ability to write reports, business correspondence.


• Effectively present information to top management and/or boards of directors and respond to questions from groups of managers, clients, customers, and the general public.


• Ability to define problems, collect data, establish facts, and draw valid conclusions.


• Interpret an extensive variety of technical instructions and follow through on requests.


• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.


• Deal with variety of abstract and concrete variables.


• Strong communication, analytical and organizational skills.


• Strong attention to detail.


• Manage workload and prioritize tasks based on department objectives, knowing when to escalate.


• Multi-task various priorities and maintain control and confidence.


• Team player within company.


• Ability to work in a fast environment.


• Professional and courteous phone manner.