[US-DC] Operations Manager

Operation Manager 

Hello Fresh Phoenix, AZ

You will...

• Provide cross-functional leadership from the front lines and immerse yourself in the trenches to optimize productivity, promote growth, encourage innovative ideas, and inspire change


• Map out, drive and continuously improve the day-to-day operations in a hyper-growth environment, effectively engaging, motivating and directing the team to ensure on-time and accurate delivery of customer orders


• Manage dynamic and cross-functional teams to better assess the daily operations of Production and Fulfillment teams


• Ensure adherence to OSHA, GMP, SQF, food safety, and facility compliance while meeting operational goals and continuously improving production


• Coordinate product flow to drive the efficient process of receiving, storing, and distributing materials to departments


• Ensure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse


• Drive a customer-first environment focused on and committed to delivering the highest quality product to our customers


• Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements


• Partner with Production Planning team to execute devised production plans and adjust sequencing based on business need when necessary

You are...

• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization


• Results-driven: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.


• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas


• Strategic: you’re a critical thinker who uses logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans.


• Customer-focused:  you understand the importance of customer experience and delivering the planned customer outcomes with the highest level of customer care and customer satisfaction

You have...

• 5+ years of operations management experience within manufacturing or production plant (food/beverage/perishables/CPG/eComm)


• Bachelor’s Degree required ; High school diploma or GED required


• Proven success with managing 150-200+ employees in a hyper-growth organization - our culture is a critical part of our success, and you need to help drive it


• Comprehensive background in production, assembly, pick/pack, shipping, receiving


• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)


• Continuous Improvement/Lean Manufacturing advocate efficient people & project management skills (Six Sigma, APICS, Kaizen certification preferred)


• Strong proficiency Microsoft Excel

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities


• Generous PTO and flexible attendance policy 


• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment


• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   


• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+


• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.