Used Car Sales Team Lead

Sales Team Lead Position- Used Car Factory Job Description

Ricart Automotive is the nation’s largest single-point auto mall, with over 67 acres, two locations and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team! We offer our customers the best shopping experience with multiple new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third-generation family-owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family!

What We Need From You- Job Duties and Requirements:

• Manages employees of the sales department including but not limited to teaching, training, coaching and developing.
• Ensure the sales department contributes acceptable levels of gross profits.
• Ensure sales personnel are well trained, motivated, and available when needed.
• Determine sales quota for sales personnel in accordance to their skill levels.
• Establish procedures to ensure timely and proper completion of all paperwork/digital assets.
• Maintain a showroom with a variety of vehicles displayed in a well lighted environment which draws customers.
• Institute a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
• Ensure vehicle delivery processes are followed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to make things right.
• Answer incoming sales calls and handle questions with proven trained responses, including outgoing phone calls
• Greet customers, vendors, and employees as they enter the building
• Check insurance, identification, and update systems
• Assist customers in vehicle selection, test drives, trade assessments & more
• Additional job responsibilities as seen necessary by the supervisor

Key Competencies:

All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect:

• We’re Driven - Never Sit Still. There is always something to do, something to learn, or someone in need. It’s our job to stay ahead of the curve and use our passion to keep us moving forward.
• We’re Trusted - Say What You Know. We’ve been in business since the 1950’s and our guests expect a certain level of transparency. Whether it’s your team or guest, keep it short, simple, and always truthful.
• We’re Sharp - Love to Learn. We understand the ins and outs of the automotive industry. We always stay up-to-date on the latest trends and tech and we’ll share that knowledge with anyone who asks.
• We’re Welcoming - Smile Often. You never know how someone’s day is going. Whether it’s a guest or a team member, treat them with 100% dedication and hospitality-a warm smile goes miles.
• We’re One Team - Help Those in Need. We’re a close-knit family and if you’re looking for someone to turn to, we’re here for you. When people are in need, they can always count on Ricart.

Essential Job Functions:

• Must have a valid driver’s license
• High school education or equivalent
• 1-3 years working in hospitality, retail, or similar industry
• Excellent written and oral communication skills
• Tablet/PC/Smartphone proficiency
• Meeting new customers and working to build a long term relationship
• Must be able to multitask between answering phones, working with employees, and assisting customers
• Must have the flexibility of schedule to work nights, holidays, and weekends.

Ricart Automotive is an equal opportunity employer.