User Enablement Manager - New York City

User Enablement Manager

Location: New York, NY / Hybrid Remote

This position is hybrid with the expectation of in-person attendance at our New York City office on Tuesdays, Wednesdays, and Thursdays (subject to your existing legal right to work in the jurisdiction).

About HERE

Everything works right here™.

Traditional browsers weren’t built for work. In today’s enterprise environment—where security threats are constant and productivity is critical—legacy browsers fall short. That’s why we built HERE, the browser purpose-built for work.

Powered by Chromium, HERE Enterprise Browser combines enterprise-grade security, seamless productivity, and native AI integration in one secure, intelligent workspace. Designed for regulated industries, HERE offers deep policy controls, identity-based access, secure workspace isolation, and full interoperability across SaaS, legacy, and virtualized environments. Our platform enables teams to work faster, more securely, and more intelligently—without compromise.

HERE technology is trusted by 90% of global banks and also used within the U.S. Intelligence Community and other sectors. We’re backed by some of the world’s most respected financial institutions and venture firms, including Bain Capital Ventures, Bank of America, J.P. Morgan, Wells Fargo and IQT, the not-for-profit strategic investor that accelerates the introduction of groundbreaking technologies to enhance the national security of America and its allies.

About the Role

We are hiring for a User Enablement Manager to join our growing team! This role will lead efforts to ensure both our end users and internal teams successfully transition to, and adopt our new Enterprise Browser product.  As our first dedicated hire focused on user onboarding and training, you’ll be responsible for developing the materials, processes, and programs that ensure users get up to speed quickly and realize the full value of our Enterprise Browser. Starting with our own internal teams, you’ll use those insights to create scalable training and onboarding experiences that extend across our customer base.

Responsibilities

• Design and implement onboarding journeys that help new users get up and running quickly and ensure long term adoption and account health


• Create scalable, user-friendly training and informational materials, including quick-start guides, product walkthroughs, how-to videos, FAQs etc..


• Partner closely with internal teams and clients to identify common friction points and knowledge gaps


• Develop a repeatable enablement framework that can be applied across all clients


• Own and continuously refine onboarding documentation and resource hubs


• Track success metrics (e.g., time to value, adoption rate) and improve programs based on data and user input

What We’re Looking For

• 7+ years of experience in user onboarding, customer training, enablement, or customer education within the technology space


• Deep understanding of the SaaS products and knowledge of how to best work with internal and external stakeholders, to ensure smooth rollout and adoption


• Strong communication skills, with a talent for making complex concepts simple and user-friendly


• Proven ability to create engaging, accessible training materials across multiple formats ( written guides, videos, interactive tools)


• A user-first mindset with a genuine interest in helping others adopt new tools and workflows


• Desire to work cross functionally across Engineering, Product, Sales and Support


• Bonus - Experience building internal enablement and training programs 

What We’re Offering

Benefits -

• Generous Paid Time Off, Paid Holidays & Sick Time


• Competitive & Comprehensive Health Insurance


• Thoughtfully-Planned Paid Parental Leave


• Financial Well-Being Plans (FSA) (401k) (Life Insurance)


• Stock Options


• Professional Development Courses


• Employee Resource Groups

Additional Perks -

• One Medical - Free Membership


• Talkspace - Mental Health Therapy 24/7


• Team Lunches


• Casual dress code


• Commuter Benefits (NYC employees only)


• Citibike (NYC employees only)

Life at HERE 

At HERE, we pride ourselves on fostering a friendly, collaborative, and supportive culture that truly respects the diversity of thought. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. We value and appreciate that our employees have a wide set of interests and experiences and put importance on taking the time to get to know one another and form relationships. From virtual socials and in-person events, to informal meetings and employee resource groups, we make it easy to engage and connect. Our environment promotes a productive, enjoyable learning experience - aligned together, working to create compelling solutions for our clients. Everything works right here™.

We are HERE - Read about our recent rebrand from OpenFin to HERE

Recent Awards 

RECRUITERS NOTICE: Recruiters - if you wish to reach out to us regarding this job posting, you may reach out to [email protected] in order for your communication to be reviewed. HERE will review these communications if external help is needed for a position. Agencies may not contact individuals within our organization with solicitations. Firms that do not follow these guidelines risk having all communication from their firm being blocked. We thank you in advance for your cooperation in following our process.

Sponsorship - While we highly value all of our candidates, we are not offering sponsorship for this role.

Salary Range: $110,000 - 160,000

Salary Range Disclaimer: This base salary range represents the low and high end salary range for this particular position; not all encompassing of the total compensation package. Actual salaries may vary depending upon but not limited to experience, special skill set, education and location. This range represents only one aspect of HERE’s total compensation package offered to employees. Other forms of compensation may be stock options, commissions, paid time off and other variable benefits. Learn more about additional HERE compensation benefits above.