User Experience Designer

Overview

Arke is seeking a User Experience Designer to join our growing team. This role plays a critical part in translating complex business challenges into intuitive, impactful digital experiences. You’ll design responsive websites, portals, kiosks, mobile apps, eCommerce journeys, and CM-driven experiences, grounding every solution in strong UX principles and collaborating closely with creative and development teams in an iterative, agile environment.

If you’re passionate about making digital experiences simpler, smarter, and more human—especially as they evolve with AI and new interaction models—we’d love to hear from you. Strong communication and collaboration skills are essential, along with the ability to take initiative and contribute meaningfully across both internal teams and client engagements.

While this is a remote position, we do expect some in-office days to connect and collaborate.

Note: To be considered for this position, a portfolio or case studies of work must be submitted with the application. 

Primary Responsibilities

• Conduct research to understand user behaviors, needs, and motivations through methods such as journey mapping, persona development, heuristic evaluations, and usability testing


• Support or participate in stakeholder interviews, workshops, UX audits (including AI-readiness evaluations), user testing and research synthesis


• Contribute to information architecture, including content hierarchies, structured content planning, and navigation strategy


• Create key UX deliverables such as user flows, journey maps, wireframes, sitemaps, and low- to mid-fidelity prototypes


• Contribute to the design of AI-informed experiences, including prompt journeys, GPT discovery flows, and conversational interfaces


• Design conversion-focused experiences, including eCommerce flows, PLPs/PDPs, and filtering or cart functionality


• Apply accessibility, mobile-responsiveness, and usability best practices across all deliverables


• Collaborate closely with creative, technical, and engagement teams to ensure alignment across strategy, design, and implementation


• Participate in evolving Arke’s UX practice, including contributing to internal standards, processes, and innovation initiatives

Experience & Skills

• Bachelor’s degree preferred, or equivalent experience in digital-first environments


• 3-6 years of experience designing digital experiences across platforms and devices


• Strong experience in wireframing, journey mapping, user flows, and prototyping


• Ability to interpret research, user testing, and behavioral data into practical UX solutions


• Working knowledge of Figma, Miro, or similar prototyping and collaboration tools


• Familiarity with HTML/CSS and responsive frameworks; understanding how designs translate into front-end development


• Exposure to CMS-driven experiences and structured content models


• Interest in emerging technologies and interfaces, including AI-enhanced or conversational experiences


• Bonus: Understanding of visual design fundamentals (typography, hierarchy, layout, grid systems)

Who You Are

Curious & Adaptive – You’re eager to learn and explore new approaches, from AI-powered experiences to evolving UX patterns
A Thoughtful Problem Solver - You connect user needs with business goals and contribute to practical, effective solutions
A Clear Communicator - You articulate your thinking, explain decisions, and collaborate effectively with cross-functional teams
Empathetic & Detail-Oriented - You care about the user experience and take pride in thoughtful, well-crafted work
Collaborative by Nature - You enjoy working across disciplines and believe strong outcomes come from shared perspectives

Who We Are

MSQ DX, formerly Arke, is a full-service experience design and technology consultancy dedicated to delivering connected, optimized digital solutions that spark conversations and fuel exponential growth. Our core values are the heart of MSQ DX and influence everything we do. We cultivate a vibrant culture for extraordinary people and uphold high standards while creating value for our clients and stakeholders.

Why MSQ DX?

At MSQ DX, our greatest strength is our people. We believe in creating an environment where everyone can do meaningful work, grow their skills, and feel supported by a team that truly cares.

We offer a fantastic benefits package to our US-based employees, including health, dental, vision, life, and disability insurance, along with a 401(k) plan that includes up to a 4% company match. We also trust our employees to self-manage their personal time off and we invest in opportunities for ongoing learning, mentorship, and professional development.

For our Brazil team, we provide competitive compensation and access to growth and collaboration with our cross-cultural teams. Everyone at MSQ DX plays an important role in our success, and we value each person’s unique contributions to our culture.

We are proud to be a place where people enjoy working and feel encouraged to be their best. We hope you will explore what it is like to be part of MSQ DX.