User Interface and User Experience (UI/UX) Designer - U.S. Citizenship Required

ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement: None required at the time of application, though Public Trust or higher is preferred. Candidates must be eligible to receive and maintain a Public Trust. 

Work Location: Huntsville, AL 

Work Schedule (Onsite): Onsite 5 days a week (M-F) with core working hours of 9am-3pm Central Time. 

Position Overview: ZenPoint Solutions is seeking a creative and highly analytical User Interface and User Experience (UI/UX) Designer to support a federal law enforcement agency’s major enterprise software modernization initiative. In this role, you will own the look and feel of a modernized application, zeroing in on the underlying emotional and functional needs of users to deliver intuitive, satisfying, and deeply user-centric digital experiences.

As part of a responsive, device-agnostic application team, you will craft high-fidelity wireframes, templates, and portal layouts using standard toolsets like Adobe XD. This role requires close collaboration with technical architects, product owners, and end-users to transition legacy workflows into a modern, streamlined Full Operating Capability (FOC).

This position is contingent upon the successful award of a government contract and subsequent government approval.

Key Responsibilities:

• User-Centric Design Execution: Create compelling and satisfying application interface designs by applying recognized usability heuristics, prioritizing consistency, error prevention, feedback transparency, and minimalist aesthetics.
• Wireframing & Prototyping: Develop detailed front-end user interface mockups, wireframes, site themes, and reusable layout templates within Adobe XD prior to active software development phases.
• Persona & Workflow Mapping: Utilize findings from user research and functional workflow analyses to align interface designs with defined target roles, personas, and distinct real-world usage contexts.
• Architectural Collaboration: Partner directly with system and solution architects to break down business requirements into front-end mockups that are both highly functional and aesthetically pleasing.
• Usability Testing & Tracking: Execute frequent, lightweight usability testing methods alongside users or operational proxies to expose design friction early, tracking and rectifying issues within a structured Usability Findings Log.
• Feedback Validation: Validate ongoing front-end builds through continuous feedback loops with the Product Owner and system stakeholders, evaluating task success rates and experience metrics.
• Accessibility Compliance: Design interface elements that conform entirely with Section 508 accessibility standards, actively reinforcing keyboard navigation capabilities, screen reader compatibility, and contrast requirements.
• Field Research Travel: Participate in occasional team travel to meet with users in life-like training environments to gather live operational feedback and directly iterate on real-world workflow challenges.

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• Bachelor’s Degree from an accredited institution
• Minimum of 4 years of experience in user research, interface prototyping, wireframing, or workflow optimization. 
• Exceptional creative, technical, and problem-solving capabilities with a deep emphasis on user point-of-view translation. 

Desired Qualifications:

• Agile Framework Integration: Prior experience working closely alongside back-end developers and scrum masters within a fast-paced Agile Scrum environment.
• Federal UI/UX Mandates: Understanding of standard federal technology constraints, responsive framework deployment pipelines, and accessible interface design structures.

No recruitment agencies, please.

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.