User Researcher II

Discover What's Possible at BetMGM

Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.

As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

About the Role

We are seeking a skilled and versatile digital product analyst to join our team as a User Researcher II.

The User Researcher II will be embedded on a team with a specific product focus to collaborate with product managers and UX designers to ensure the experiences BetMGM delivers are highly useful and easy to use, with the primary responsibility of collecting and delivering data, insight, and feedback on proposed product enhancements.

Responsibilities

• Deeply engage with a group of Product Management and UX Design stakeholders to understand respective product development priorities and identify research needs;
• Groom the user research portfolio for a specific product area;
• Plan, design, and execute user research studies, including interviews and usability testing, to understand user needs, expectations, and routines.
• Analyze and interpret research results to generate actionable recommendations for improving BetMGM product experiences.

• Prepare detailed reports and presentations summarizing research findings and outlining actionable recommendations.
• Effectively communicate research insights to team stakeholders to influence decision-making processes.
• Help familiarize product managers and designers with basic user research methods and interviewing best practices.

Essential Functions

• Must be able to stand or sit and operate computers and other technological devices for extended periods of time

Qualifications

• 3-5 years prior experience as User Researcher or similar role running evaluation research projects end-to-end;
• Demonstrated ability to conduct user interviews and formulate impromptu follow-up questions;
• Comfort effectively presenting research findings and articulating recommendations or next steps;
• Bachelor's degree in marketing, design, psychology, or equivalent experience;
• Can craft professional-quality documents that are clearly written and formatted effectively
• A portfolio of work containing case studies showcasing how you execute product evaluations, and present recommendations for designing best-in-class digital product experiences.
• Pluses:
  • Familiarity with sports betting or casino game play
  • Familiarity with Scrum or other agile product development methodologies
  • Advanced degree in marketing, statistics, product design, human factors, or HCI.

The annual salary range for this position is $101,000.00 to $135,000.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

About BetMGM

BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

If you need assistance or accommodation with your application due to a disability, you may contact us at [email protected].

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

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