UserAccount: Field Service Technician

Mission of the Role

This role will be traveling 80-90% of the time and working up to 10 weekends a year. This is a remote role, ideally looking for candidates near a major airport.

This position has primary responsibility to support the various SICK Services and Products throughout North America.

Key Responsibilities

• Provide amazing customer service by effectively managing customer expectations.


• Support various Services Organization programs.


• Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.


• Make electrical connections of SICK equipment.


• Configure SICK products utilizing laptop and configuration software.


• Provide onsite commissioning of installed equipment following established criteria.


• Perform onsite start up support, monitor installed equipment for proper operation, and adjust as needed.


• Able to properly troubleshoot, diagnose, and replace SICK equipment.


• Provide accurate and timely service reports, timecards, and travel expenses.


• Attend required training sessions as assigned.


• Carry out other duties and responsibilities as may be assigned or required.

Key Qualifications

• Experience: 0–3 years of prior field service experience.


• Education: Two-year college degree, technical school or equivalent work experience required; four-year college degree preferred.


• Certifications:  None required.


• Position-specific Qualifications:
  
  
  
  • This is a travel position and will require domestic and international travel upwards of 90% of time.
  
  
  • Available to work alternative schedules including weekends, nights, and on-call hours.
  
  
  • Strong communication, organizational and interpersonal skills.
  
  
  • Successfully attend and complete logistics automation initial product boot camp training class.
  
  
  • Complete assigned SICK training (LMS, SIA-Online, On-the-job). Successfully install, static test, and commission a minimum of at least two single line fixed depth of field scanners, two single line auto-focus scanners, and two CDM module CLV based master/slave scanner systems.
  
  
  • Technical learning: working knowledge of SOPAS and CLV Setup engineering software; ability to write simple evaluation conditions and output format expressions; receive on-the-job training from senior technicians; complete assigned core positional tasks and obtain site lead qualification book endorsements; complete Cornerstone SICK U or Mosaic site training classes.
  
  
  • Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics. Demonstrated ability to complete administrative job requirements (expense reports, daily reports, PMI’s, etc.).
  
  
  • Demonstrated ability to assemble scanner system 80/20 frames. Ability to work in a team environment with senior technicians.
  
  
  
  


• Computer/Technological: Working knowledge of SOPAS and CLV Setup engineering software; ability to configure products using a laptop and configuration software; ability to read basic CAD designs and schematics; capable of completing administrative tasks in expense and daily reporting systems.


• Language: Professional written and spoken fluency in English required.


• Schedule: Generally Monday to Friday, full time; be on-call on some weekends (if required).


• Travel: Upwards of 90% domestic and international travel, must have a valid passport


• Work Status: Legally permitted to work in the country you are applying and willing to undergo an employment background check.

Compensation

The base salary is one part of our Total Rewards package and is determined within a range.  The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.

• Starting Base Annual Salary Range:  $46,480 - $69,025