UserAccount: Project & Service Analyst I

Mission of the Role

***This position is based in our SICK, Bloomington MN or Canton MA office.  The person will work in office four days a week and may work remotely the other day.

This person is responsible to provide support to the Services Organization and responsible for coordinating the collection and analysis of project and service order related data for strategic financial and forecasting business decisions. Provide Project & Service support and analysis excellence to all teams (Services, Project Management, Product Management, Sales, Finance, and Engineering) involved in the overall execution of the Services business to ensure consistent and accurate support & analysis in all tasks, and ensure data collection and recording in ADP, Concur, SAP, & CRM are completed related to the day-to-day Service Organizations functions.

Key Responsibilities

• Collect necessary information to create a project and/or maintain a Sales Order in SAP.


• Add and amend data in multiple system environments – CRM, ADP, SAP.


• Analyze Field Service Orders and Reports, Expense Reports and Timecards for completion and accuracy for Project and Service Orders to meet time sensitive personnel reimbursement deadlines, and customer invoicing requirements.


• Maintains departmental reports for Labor (ADP), Expense Reporting (Concur), Service Scheduling (CRM), Finance (SAP) and other Microsoft Tools.


• Provide system and communication support and assistance to Project Management team for invoicing.


• Maintain the Project or Services Tracking Spreadsheet daily to ensure data entered is accurate.


• Work directly with all Project Management and/or Schedulers throughout the project or service order lifecycle to maintain accurate forecast dates, provide systems support where needed, and provide support and analysis when closing out projects.


• Analyze and align multisystem data to ensure reporting accuracy.


• Support the Service group with any special projects as requested by the Services Management teams.


• Functional/Technical Skills: Has the functional and technical knowledge and skills perform the job at a high level of accomplishment.


• Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge- like internet technology; does well in technical course and seminars.


• Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.


• Problem solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answer.


• Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.


• Effective communicator with strong problem-solving acumen with ability to brief on analytics and results to various members of the organization. Understands the importance of strengthening partnerships and establishing cross-functional networks to accomplish tasks.


• Accurately scopes out length and difficulty of tasks and projects; sets objective and goals; breaks down work into the process steps; develops schedules and task/people assignments, anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.


• Good at figuring out the processes necessary to get things done; knows how to organize people and activities; Understand how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.


• Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understand the cultures or organizations.


• Provides the information people needs to know to do their jobs and make decisions; is timely with information; is able to write clearly and succinctly; can get messages across that have the desired effect; adjusts to fit the audience and the message.

Key Qualifications

• Experience: 0-2 years of experience in project or program management, systems or service analysis, or related experience.


• Education: Bachelor’s degree preferred. Two year degree also accepted.


• Position-specific Qualifications:
  
  
  
  • Strong problem solving, algorithm development, analytical, design, and debugging skills.
  
  
  • Thorough understanding of technical issues and the ability to perform root cause analysis and resolve issues.
  
  
  • Able to communicate and work with all levels of developers, managers, and business representatives.
  
  
  • Strong motivation and ability to work in a fast-paced, team-oriented environment supporting a business-critical production environment.
  
  
  
  


• Computer/Technological: Professional competence with Microsoft Office products (Outlook, Excel, Word). SAP & CRM Experience preferred. Strong Internet applications understanding.  Tableau experience preferred.


• Language: Professional written and spoken fluency in English required.


• Schedule: Monday to Friday, full time; be on-call on some weekends (if required).


• General Working Conditions: This role is based primarily at a SICK office. Employees may work from a home office up to one day per week, in accordance with SICK’s remote work policy, after a competency building training period.


• Travel: Be able to travel up to 5% of the time.


• Work Status: Legally permitted to work in the country you are applying and willing to undergo an employment background check. (*This position is not eligible for sponsorship now or in the future.)

Compensation

The base salary is one part of our Total Rewards package and is determined within a range.  The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.

• Starting Base Annual Salary Range:  $46,480 - $69,025


• Bonus Eligibility: This role is not eligible for an annual bonus.