US-Supv Patient Access

Location: Ascension Sacred Heart Hospital Gulf
Company: R1 RCM

Make an Impact Before Day One Starts

At R1, we’re transforming the patient experience and helping healthcare systems run smarter through advanced technology, analytics, and automation.

As a Patient Access Supervisor, you’ll play a critical role at the frontline of the patient journey—leading teams, improving processes, and ensuring every patient starts their care experience the right way.

This is a high-visibility, onsite leadership role supporting Patient Access at Ascension Sacred Heart Hospital Gulf in Port St. Joe, FL.

What You’ll Do

You’ll lead daily operations while driving both team performance and patient experience.

Team Leadership & Operations

• Lead, coach, and develop Patient Access staff
• Provide real-time guidance, feedback, and performance support
• Assist with staff evaluations and ongoing development
• Manage staffing schedules to optimize coverage and productivity

Patient Experience & Service

• Ensure a high-quality, patient-first registration experience
• Resolve patient concerns quickly and professionally
• Maintain a strong customer service culture across your team

Revenue Cycle Accuracy

• Oversee registration accuracy, including:
  • Insurance verification
  • Eligibility and benefits review
• Ensure proper use of systems and tools

Process Improvement & Compliance

• Monitor quality and compliance (HIPAA, JCAHO, regulatory standards)
• Track and report performance metrics
• Identify gaps and drive process improvements
• Partner cross-functionally with clinical and administrative teams

Operational Strategy

• Act as a liaison across departments
• Support leadership with insights and recommendations
• Help implement operational best practices across sites

What You Bring

• 3+ years of experience in a healthcare environment
• Previous leadership or supervisory experience preferred
• Strong understanding of Patient Access / Registration workflows
• Proven ability to:
  • Lead teams and drive accountability
  • Improve processes and quality outcomes
  • Communicate effectively across departments

What Makes This Role Stand Out

• ✅ High-impact role across multiple facilities
• ✅ Blend of operations, leadership, and strategy
• ✅ Opportunity to directly influence patient experience + revenue integrity
• ✅ Work with a company leading healthcare transformation

Additional Details

• Location: Onsite – Ascension Sacred Heart Hospital Gulf
• Schedule: Monday - Friday 8-5pm

Why R1?

At R1, we don’t just support healthcare systems—we help make healthcare work better for everyone. You’ll be part of a team that values innovation, collaboration, and continuous improvement, while making a real impact on patients every day.