Utility Billing Lead (P)

TDX Power is recruiting for the position of Utility Billing Lead. This is a regular full-time position located in Anchorage, AK. This position reports to the Manager of Regulatory Affairs.

JOB SUMMARY:

The Utility Billing Lead is responsible for accurately generating and managing customer invoices, tracking accounts receivable, ensuring timely payments, and resolving billing discrepancies by verifying the status of customer accounts, electric rates, and customer meter readings while adhering to current statutes, regulations, utility tariffs, and company policies. The Utility Billing Lead provides training and supports the department’s less experienced Utility Billing Specialists with tasks related to payment processing, resolving billing inquiries, and maintaining up-to-date records of financial transactions.  This position handles more complex, detailed matters and customer inquiries and is a backup to the Manager of Regulatory Affairs as needed. This role requires strong attention to detail and proficiency in billing software to maintain accurate financial records.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Invoice Generation:

• Prepare and render accurate customer invoices based on electric meter readings and billing rates, ensuring compliance with current tariffs and billing guidelines. 


• Review and verify billing data for accuracy


• Investigate and resolve billing discrepancies


• Communicate with customers regarding billing inquiries


• Collaborate with other departments and utility personnel to ensure billing accuracy

Payment Processing

• Receive and record incoming payments from customers


• Verify payment details against invoices and customer accounts


• Post payments to appropriate accounts and prepare daily bank deposits


• Reconciles bank deposits, preparing and posting adjusting entries to GL accounts when needed


• Assist with month-end billing reconciliations and closing processes

Account Management

• Process work orders for new customer accounts and the modifications or closures of existing accounts


• Send timely payment reminders and shut-off notices to customers with high, outstanding balances and supervise collection efforts if needed


• Investigate and resolve billing discrepancies


• Verify payment details against invoices and customer accounts


• Maintain accurate customer records, including billing addresses, meter locations, contact details, and payment history, updating customer account information when needed


• Generate and analyze billing reports to identify trends, potential issues, and metering abnormalities by using past consumption patterns, seasonal variations, and other pertinent factors

The additional duties that separate the Utility Billing Lead position from those of the Utility Billing Specialists include:

• Training and coaching Utility Billing Specialists on routine, daily functions


• Initiates and supervises collection efforts when such action is deemed necessary to recover delinquent, overdue customer payments or high outstanding balances


• Review and approve customer account adjustments


• Assist with the preparation of Utility Regulatory audits


• Assist the Utility Billing Specialist with the more complex customer account questions or issues as they relate to the interpretation and application of current utility tariffs, statutes or regulations 


• Provides information and support to utility personnel operating at the utilities’ local power generation facilities


• Actively research, review, and recommend possible internal and external training opportunities for both the Utility Billing Lead and the Utility Billing Specialist positions.


• Assist the Regulatory Affairs Manager with streamlining and documenting processes and procedures.


• Performs other duties as required.

MINIMUM REQUIREMENTS:

• Proficiency in Microsoft Excel, Word, Outlook, and accounting software


• A four-year college degree in accounting, finance, business economics, or other discipline related to the position's duties. (Relevant work experience may be substituted part or all of this requirement)


• 3+ years of full-charge work experience in account billing, coding, or accounts payables/ receivables


• Strong attention to detail and accuracy


• Excellent communication, customer service, and problem-solving skills


• Ability to prioritize and meet deadlines with minimal supervision


• Previous work experience with interpreting utility tariffs, statutes, and regulations and applying them to common and uncommon utility situations

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Good interpersonal and analytical skills.


• Possess strong organizational skills.


• Excellent verbal and written communication skills.


• Able to multi-task and adapt quickly in a dynamic work environment.


• Knowledge of electric utility operations and power generation is strongly preferred.


• Recognizes the need for confidentiality.


• Work well under stress


• Previous management or supervisory experience a plus

NOTES:

This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, these statements do not establish a contract for employment and are subject to change at the discretion of Tanadgusix Corporation (TDX) and its subsidiaries.

Equal Opportunity Employer/Shareholder Preference

TDX is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran protected status or any other characteristic protected by applicable law. Native Preference applies pursuant to P.L. 93-638, and TDX grants employment preference to shareholders of Tanadgusix Corporation and their spouses and descendants to the extent allowed by law. Prior to employment, successful completion of a background investigation and pre-employment drug screen may be required.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation, contact an HR representative at (907) 278-2312 or at [email protected].

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