Utility Billing Specialist

Summary of Position:

The Utility Billing Specialist ensures the timely, accurate, and thorough processing of all payments from the public including utility bills, civil citations, zoning permits, and recreational rentals for the Town of Landis. The position also performs administrative tasks, i.e., providing telephone contact and directing calls to various departments. This position is also responsible for posting to the town’s social media page, website, and newsletter, along with performing accounts receivable tasks. 

Key Responsibilities:

• Provide exceptional customer service to citizens 
• Data entry for utility and other payments
• Cash handling and verification for utility and other payments
• Answering customer utility billing and general town services questions
• Power and Water connection and disconnection 
• Referring service requests to appropriate departments, including preparing work orders and tracking forms
• Performs an initial edit of meter readings and develop a re-read list for other staff
• Performs daily bank deposit 
• Completes dropbox and mail payments 
• Keeping social media and website updated 
• Creating informative monthly newsletter for citizens that is mailed out with monthly utility bill
• Generating the monthly utility bill for citizens
• Creating and posting monthly bank draft
• Generating monthly debt set-off 
• Any other administrative tasks as assigned

Qualifications:

• Strong communication skills
• Cash handling experience
• Able to accurately read and communicate orders
• Well organized, shows a sense of urgency; able to track multiple orders and multi-task
• Works productively with others as a team
• Strong sense of self-reliance 
• Proficient in Word, Excel, and Publisher
• Understand the importance of accurate posting and timely billing
• Able to post to social media and utilize website software

Physical Demands:

 The physical demands and working environment, which follow, are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform the basic life operational support functions of reaching, lifting, grasping, full use of fingers, talking, hearing, and repetitive motions. Must possess visual acuity necessary to perform duties. Must have ability for vocal communications to express or exchange ideas orally and to convey information at normal spoken levels and to receive detailed information at normal levels. Must be able to stand and sit for shift duration. Work requires the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects. Some light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. The worker is not subject to adverse environmental conditions.  

Desirable Education and Experience:

Associate degree in business administration, office management, or finance is preferred; however, a combination of education and experience will be accepted.

Special Requirements:

• Ability to successfully complete the NIMS course work applicable to the position within one year.
• Ability to maintain on call status for emergency power outage needs. 
• Ability to maintain a high level of confidentiality.
• Possession of a valid driver’s license in the state of North Carolina.