Utility Billing Specialist (P)

TDX Power is recruiting for the position of Utility Billing Specialist. This is a regular full-time position located in Anchorage, AK. This position reports to the Manager of Regulatory Affairs.

JOB SUMMARY:

The Utility Billing Specialist performs the day-to-day processing of accounts receivable transactions by accurately generating and managing customer invoices and posting customer payments on time. The Utility Billing Specialist handles routine matters and customer inquiries, resolving billing discrepancies by verifying the status of customer accounts, electric rates, and customer meter readings while adhering to current statutes, regulations, utility tariffs, and company policies.  The Utility Billing Specialist may also be required to be a backup to the Utility Billing Lead. This role requires strong attention to detail and proficiency in billing software to maintain accurate financial records.  This position performs work duties using two different accounting software programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Invoice Generation:

• Prepare and render accurate customer invoices based on electric meter readings and billing rates, ensuring compliance with current tariffs and billing guidelines. 
  


• Review and verify billing data for accuracy
  


• Investigate and resolve billing discrepancies
  


• Communicate with customers regarding billing inquiries
  


• Collaborate with other departments and utility personnel to ensure billing accuracy

Payment Processing

• Receive and record incoming payments from customers
  


• Verify payment details against invoices and customer accounts
  


• Post payments to appropriate accounts and prepare daily bank deposits
  


• Reconciles bank deposits, preparing and posting adjusting entries to GL accounts when needed
  


• Assist with month-end billing reconciliations and closing processes

Account Management

• Responds to questions and requests from customers and utility staff.
  


• Prepares payment reminders and shut-off notices for customers with high, outstanding balances to be reviewed by the Utility Billing Lead and/or referred for collection if needed
  


• Investigate and resolve billing discrepancies, referring complex issues to the appropriate person where appropriate.
  


• Verify payment details against invoices and customer accounts
  


• Prepare customer account adjustments for review and approval 
  


• Maintain accurate customer records, including billing addresses, meter locations, contact details, and payment history, updating customer account information when needed
  


• Process work orders for new customer accounts and the modifications or closures of existing accounts

 Additional duties that may be required on a less frequent basis might include:

• Assisting with document compilation for Utility Regulatory audits
  


• Providing information and support to utility personnel operating at the utilities’ local power generation facilities
  


• Assisting the Regulatory Affairs Manager with streamlining and documenting processes and procedures.
  


• Other duties as required.

MINIMUM REQUIREMENTS:

• Proficiency in Microsoft Excel, Word, Outlook, and accounting software
  


• An associate degree in accounting or other discipline related to the position's duties. (Relevant work experience may be substituted part or all of this requirement)
  


• 2+ years of full-charge work experience in account billing, coding, or accounts payables/ receivables
  


• Strong attention to detail and accuracy
  


• Excellent communication, customer service, and problem-solving skills
  


• Ability to prioritize and meet deadlines with minimal supervision

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Good interpersonal and analytical skills. 
  


• Possess strong organizational skills.
  


• Excellent verbal and written communication skills.
  


• Able to multi-task and adapt quickly in a dynamic work environment.
  


• Ability to work effectively as part of a team and independently with minimal supervision.
  


• Knowledge of electric utility operations and power generation is strongly preferred.
  


• Recognizes the need for confidentiality.
  


• Work well under stress

NOTES:

This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, these statements do not establish a contract for employment and are subject to change at the discretion of Tanadgusix Corporation (TDX) and its subsidiaries.

Equal Opportunity Employer/Shareholder Preference

TDX is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran protected status or any other characteristic protected by applicable law. Native Preference applies pursuant to P.L. 93-638, and TDX grants employment preference to shareholders of Tanadgusix Corporation and their spouses and descendants to the extent allowed by law. Prior to employment, successful completion of a background investigation and pre-employment drug screen may be required.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation, contact an HR representative at (907) 278-2312 or at [email protected].

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