UW Operations Lead (North America Agency)

Job Spec

Mosaic is looking for a North America Agency – UW Operations Product Lead. This position is responsible for launching and running the day-to-day underwriting operations for Mosaic’s Financial Institutions (FI) and Professional Liability (PL) product lines, including management of offshore underwriting operations.

Key Responsibilities

• Lead underwriting operational launch of FI and PL product lines, including product definition, system implementations, workflows, procedures


• Provide day-to-day management of all aspects of agency underwriting operations for FI and PL


• Overall ownership of delivery of agency underwriting operations for FI and PL lines of business


• Liaise with North America underwriting teams to deliver operational processing, provide updates on operational performance, and address queries/question


• Use technical expertise to learn processing systems and workflows. Resolve complex queries, ensure underwriting operational requirements and rules are provided, followed and documented in Standard Operating Procedures (SOPs)


• Coordinate with International Agency Operations counterparts to ensure global continuity in governance, process, and communication, as well as managing expectations and deliverables to internal and external partners


• Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers. This role will also be the key contact person for areas outside of operations (eg finance, credit control, etc)


• Responsible for management and performance of offshore operations related to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking


• Act as point of escalation for all UW offshore operational issues for North America FI and PL lines


• Undertake review and development of optimal process flow. Identify and implement additional opportunities to best maximize and leverage offshore operations capabilities


• Facilitate regular planning with UW teams to determine future resourcing requirements


• Conduct monthly UW meeting to review:
  
  
  
  • Prior month-end reporting (review through month-end report)
  
  
  • Current status of submissions, binds, endorsements
  
  
  • Trends in queries (focusing on specific queries that need UW assistance)
  
  
  • Trends in how processing requests are received (prior to inception, within one month, within two months, etc)
  
  
  
  


• Perform quality checks on sample transactions processed by offshore teams


• Develop necessary corrective action plans, as needed, related to both business requirements and UW operations performance and delivery quality


• Participate in projects to improve/automate operations acting as subject-matter expert for FI and PL product lines

Skills, Experience and Education

• 7+ years processing/supervising underwriting operational activities in a North American insurance agency (eg submissions, clearance, binding/booking, etc), particularly with offshore operations


• Operational experience with FI and PL lines of business is essential


• Experience with building start-up operations for new insurance lines and products


• Operations experience within a commercial/speciality insurance agency acting as a coverholder of Lloyd’s is preferred


• Ability to conceptualize and execute innovative plans impacting overall efficiency and productivity


• Ability to work collaboratively with a geographically distributed team and quickly understand and adopt to new cultural norms/standards


• Ability to effectively manage offshore operations and drive maximum value out of the relationship


• Ability to work with all levels of employees and management


• Self-motivated individual capable of working towards and meeting deadlines


• Comfortable working with ambiguity in a young and maturing organization


• Proficiency in all Microsoft Office products (Excel, Word, PPT, Outlook, SharePoint, etc)

Mosaic offers you

• True entrepreneurial culture


• Very competitive total rewards compensation package, reflecting growth of business

Mosaic celebrates diversity, equity and inclusion. We embrace these pillars of excellence as crucial to our business success. We are an Equal Opportunity Employer.