UX Designer / Researcher

Spatial Front, Inc. (SFI) is seeking a UX Designer / Researcher to support our growing team. SFI was recently awarded the 2025 USA Today National Top Places to Work award and the 2025 Washington Post Top Workplaces. The ideal candidate will perform hands-on user research and experience design for PeopleSoft HCM and related enterprise applications. This role will observe how users work, identify usability and process pain points, and design practical improvements to PeopleSoft Fluid pages, navigation, workflows, and interactions. The ideal candidate will combine strong research and interaction design skills with enterprise application knowledge and close collaboration with PeopleSoft functional and technical teams. As a valued member of the SFI team, you will help improve mission-critical capabilities for our Federal Government customers.

Location

Crystal City, VA - On-Site/Hybrid

Responsibilities

• Plan and conduct user research through interviews, contextual inquiry, observation, usability testing, surveys, and task analysis to understand user needs, behaviors, and pain points.
• Translate research into actionable recommendations, personas/user profiles, journey maps, task flows, usability findings, and prioritized design opportunities.
• Design and improve PeopleSoft HCM experiences using Fluid UI concepts, including homepages, tiles, navigation, responsive pages, search, forms, dashboards, and end-to-end workflows.
• Create wireframes, mockups, prototypes, interaction specifications, and other design artifacts that clearly communicate proposed experiences.
• Work closely with PeopleSoft developers, functional analysts, product owners, testers, and business stakeholders to refine requirements and ensure designs are feasible and implemented as intended.
• Evaluate existing PeopleSoft pages and workflows for usability, consistency, efficiency, and accessibility; recommend improvements that reduce user effort and errors.
• Conduct iterative usability testing of concepts, prototypes, and implemented functionality and incorporate findings into subsequent design iterations.
• Develop and maintain UX standards, reusable patterns, design guidance, research repositories, and supporting documentation across PeopleSoft HCM.
• Apply Section 508, WCAG, keyboard navigation, screen-reader, readability, and other accessibility considerations throughout research and design.
• Use user feedback, analytics, help desk trends, and observed task performance to identify and prioritize high-value UX improvements.
• Participate in Agile/SAFe activities including backlog refinement, design reviews, demonstrations, acceptance discussions, and coordination with release schedules.
• Partner with training, knowledge management, digital adoption, and help desk teams so recurring user issues and support needs inform UX improvements.
• Other duties as assigned.

• Must be a U.S. Citizen with an active Secret security clearance.  
• Bachelor's degree in Human-Computer Interaction, UX Design, Human Factors, Psychology, Information Systems, Computer Science, Design, or a related field; equivalent experience may be considered.
• 3+ years of hands-on UX design, user research, interaction design, or human-centered design experience supporting enterprise applications or complex digital products.
• Plus is a Hands-on experience with PeopleSoft HCM and PeopleSoft Fluid UI, including enterprise workflows, navigation, pages, transactions, and packaged-application constraints.
• Demonstrated experience conducting interviews, observation, usability testing, task analysis, research synthesis, and communicating actionable findings.
• Strong interaction design skills creating personas/user profiles, journey maps, task flows, wireframes, prototypes, mockups, and design specifications.
• Experience with modern UX design and prototyping tools such as Figma, Adobe XD, Sketch, Axure, or comparable tools.
• Strong communication and facilitation skills, with the ability to explain design rationale and collaborate with technical and non-technical stakeholders.

Desired Skills

• Experience designing or improving PeopleSoft Fluid homepages, tiles, navigation collections, responsive pages, or related PeopleTools user experiences.
• Working knowledge of PeopleTools and technical considerations affecting UX implementation, including page/component structures, configuration, security, and responsive behavior.
• Experience applying human-centered design methods in large-scale HCM, ERP, case management, or other complex enterprise environments.
• Knowledge of Section 508 and WCAG standards and experience incorporating accessibility testing and inclusive design practices.
• Experience using analytics, help desk data, or support trends to identify usability problems and measure UX improvements.
• Experience establishing reusable design patterns, UX standards, research repositories, or governance practices across multiple teams.
• Experience working in Agile, SAFe, or similar delivery environments; familiarity with ADO or similar work-tracking tools is a plus.
• Experience supporting federal or DoD enterprise systems in secured or highly controlled environments is preferred.
• UX, human-centered design, accessibility, or related professional certification is a plus.

Additional Information

• Clearance: Must be a U.S. Citizen with an active Secret security clearance.
• Work Environment: Onsite/Hybrid as required by the contract.
• This is a full-time, W2 position.
• No agencies, third parties, or Corp-to-Corp submissions.
• Spatial Front Inc. is an Equal Opportunity Employer — all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
• SFI participates in E-Verify.