UX Research Coordinator/Lead

ACS delivers information technology solutions, staffing and workforce management services to global Fortune 1000 companies, across various industry vertical marketplaces. In just over a decade, ACS has grown to over $500 Million in sales revenue, 6500 employees working on a global basis for over half of the Fortune 125. visit our web http://www.acsicorp.com/

A UX (User Experience) Research Recruiting Coordinator will work closely with the UX researchers to plan, recruit, and schedule potential research participants for a wide range of UX studies.  The coordinator will be responsible for the recruitment of research participants for multiple projects that encompass a wide variety of products and services.  The coordinator will be supporting multiple researchers at once recruiting potential research participants to ensure the success of their studies. Creative problem solving and lead generations are essential for being successful in this role.

The coordinator will need to be familiar with Mac OS, Google Suite, and must be able to work with large datasets in spreadsheets.  A successful research recruiting coordinator will be organized, detail-oriented with good time-management skills, and able to maintain professional and friendly participant and researcher relationships.  Outstanding written and verbal communication skills are required, as the coordinator will be in constant communication with both participants and researchers.

Your responsibilities will include but are not limited to:

• Source, screen and recruit research participants for UX studies
• Partner and collaborate with UX researchers to identify key participant requirements
• Curate participants to ensure a high quality sample pool for the researchers
• Manage calendars, timelines, scheduling details, and logistics for multiple UX studies
• Track and analyze participant activity and document in our database
• Network with potential participants to generate new leads

Basic Qualifications

• High School Diploma or GED Equivalent
• At least 1 year of experience relating to the job description

Preferred

• Experience in customer support, data entry, research and/or research recruiting for a technology company
• Problem solving abilities
• Bachelor’s degree
• Ability to work with large data sets in spreadsheets
• Professional written and verbal communication
• Analytical skills

All your information will be kept confidential according to EEO guidelines.