V104 - Intake Specialist | Client Intake and Support Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as a Bilingual Intake Specialist and become an essential part of a growing, education focused organization. In this role, you will be the first point of contact for prospective and existing clients, providing exceptional customer service while coordinating communications, scheduling, and administrative processes. Your ability to stay organized, communicate effectively, and take initiative will directly contribute to creating a seamless experience for students, families, and tutors. This opportunity is ideal for someone who thrives in a fast paced environment, enjoys helping others, and is passionate about delivering outstanding service while supporting educational success.

Monthly Compensation: 1,150 to 1,220 USD

Responsibilities include, but are not limited to:

• Schedule classes and coordinate related logistics

• Manage and organize email communications

• Handle client intake and gather new client information

• Maintain accurate records within Tutor Cruncher

• Communicate with tutors regarding scheduling and operational needs

• Update and manage information using Monday.com and Google Drive

• Provide exceptional customer service to prospective and existing clients

• Ensure timely follow up on inquiries and requests

• Support daily administrative operations and maintain organized workflows

• Answer incoming phone calls and text messages promptly

Requirements:

Working hours:

○ Monday through Thursday: 10:30 a.m. to 7:30 p.m. CST
○ Sunday: 9:30 a.m. to 6:30 p.m. CST

• Time Zone: CST

• Expected call volume: 31 to 45 calls per day
• CRM: Tutor Cruncher
• VOIP: Quo
• Other software: Monday.com and Google Drive
• Reliable internet connection and power supply are required
• Previous customer service, intake, or administrative experience is highly preferred

Required Skills

• Excellent verbal and written communication skills
• Outstanding customer service skills
• Highly proactive with a strong sense of initiative
• Fast learner with the ability to adapt quickly
• Self motivated and results driven
• Strong attention to detail
• Excellent organizational and time management skills
• Reliable and dependable
• Ability to multitask in a fast paced environment
• Strong follow through and accountability
• Passion for education and helping others
• Professional and positive attitude
• Long term commitment and demonstrated job stability

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.