Vacant job positions: Senior Customer Insights & Analytics - Program Owner

Summary: 

Builds and maintains datasets to support enterprise reporting, data marts, and ad hoc analysis. Performs advanced data analysis and modeling, translating business needs into high-quality requirements for reporting and visualization. Provides consultative support, ensures data integrity, and delivers actionable insights through prescriptive recommendations.

Responsibilities: 

• Develop datasets that serve as sources for various reports and enterprise data marts.


• Analyze datasets – perform exploratory analysis, data manipulation, or data modeling for deliverables.


• Leads or facilitates meetings to translate business needs into clearly defined, well-documented, high-quality requirements to support future reporting and visualizations.


• Provides consultative assistance to cross-functional teams and external departments working with data.


• Assists in the development of complex ad hoc reporting.


• Exercises discretion and applies critical thinking relative to analysis, planning, and/or implementation of critical business initiatives.


• Provides prescriptive recommendations for action as part of reporting based on analysis of requested data.


• Applies data best practices to ensure the quality and accessibility of assembled datasets.


• Analyze financial and operational data using tools such as SQL and Python to support strategic decision-making and forecasting.


• Design and implement data processes to integrate data from multiple sources into centralized repositories, cleaning, transforming and validating datasets that ensure accuracy and consistency for analytical use.


• Collaborate with sales, marketing, and underwriting teams to align business strategies and performance goals.


• Develop and present business proposals, dashboards, and performance reports to senior leadership.


• Monitor agency production and performance, enabling segmentation and channel value proposition alignment.


• Support the implementation of business development tools and infrastructure to enhance analytics capabilities.


• Participate in strategic planning sessions, talent forums, and cross-regional assessments to refine Business Development strategy.

Qualifications:

• Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent related experience.


• 4-6 years' experience or equivalent, related knowledge.


• Incumbents in this role should have at least 2 of the following experiences:
  
  
  
  • Taking on a role in different function, such as IT or Advanced Analytics, to bring increased knowledge and perspective back to Business Intelligence (especially important for the Advisor and Senior Advisor levels).
  
  
  • Participating in or leading a cross functional team.
  
  
  • Participating in or leading complex projects.
  
  
  • Completing an assignment in another team/department.
  
  
  • Working on a global project team.
  
  
  
  

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range

$115,000 - $140,000

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [email protected].

We are proud to be an equal opportunity employer.