Vacation Rental Operations Home Specialist

Why GoodNight Stay?

Goodnight Stay is the premier luxury corporate and vacation rental management company, utilizing cutting-edge technology and leveraging its 25 years of experience to provide an unparalleled experience through thoughtful curation and design, high standards of excellence, and impeccable customer service. GoodNight Stay offers vacation rental property management services in some of the most popular cities in the United States. Our team is passionate about cultivating unforgettable, amazing experiences for all of our guests. After all, a life well-lived is a life full of incredible memories. If this sounds like a mission you'd be proud to support, read on!

GoodNight Stay's Promise:

Goodnight Stay is a promise. It’s a pledge to the quality of comfort, care and precision in our design and furnishings, and reliable concierge service you will experience at each of our premium rental properties in Scottsdale and Nashville. We stand behind it!

We hold fast to the simple truth that vacationing is more comfortable, enjoyable and memorable when you’re at ease and surrounded by sophistication. No dusty, outdated homes here, welcome to the future of premium stays. At GoodNight, we believe travel should be accented with an exceptional experience. And we’ve put thought into each corner of our homes. You’ll find GoodNight’s upscale rental homes individually furnished with modern décor, standardized accommodations, smart technology, and full-feature concierge at your service. When it comes to finding the ideal stay for your occasion, we pride ourselves in offering unique benefits that make GoodNight the clear choice. 

What GoodNight Stay is looking for:

GoodNight stay is looking for a self-motivated individual who has a passion for hospitality, real estate and property management. This is an entry-level position for a fast-growing company, so while experience in the fields listed below is valued, this position can absolutely be a great fit for someone with little experience, but the right attitude. Our operations specialists help maintain our portfolio of luxury short-term vacation rental properties. The Operations Specialists inspects properties after each use and help the operations managers coordinate maintenance and housekeeping services.  

The Ideal Candidate: hospitality, property management, maintenance, or real estate background preferred but not required. Vacation rental property management experience highly preferred.

We will train the right candidate with the following skills and traits:

• Good Communication Skills: Reports directly to the Owner Success Manager and Operations team managers and works closely with our Maintenance Technicians and our cleaning service, with the potential to hire to and manage cleaners directly.
• Organized: ability to schedule and prioritize housekeeping for the future and update as needed based on new bookings. Ability to manage multiple maintenance schedules and projects.
• Reliable transportation: all of our units are approximately within a 10-mile radius, but this is ever expanding. Candidate must have a reliable vehicle to get from property to property. 
• Cellphone: communication in the field is required, so ability to use a cellphone is a must. Operation specialists use cellphone for reporting and communicating all functions of their job. 
• Attention to detail: ability to perform detailed inspections post checkout of the entire unit for damages and loss of property and detailed inspection pre arrival for cleanliness and setup.
• Professional: ability to work with customers and vendors professionally, even when under deadlines or when handling complaints. Candidate must look and maintain a professional demeanor. 
• Adaptable: our portfolio is always changing, as are our responses to the market. We have thrived in competitive markets for 16 years because of our ability to adapt, and the ideal candidate would share that ability to adapt and grow.
• Self-starter: ability to work independently on vacation rental property sites with minimal supervision
• Problem solver: willing and able to solve easy maintenance and housekeeping problems on site as able. Ability to provide timely and accurate problems above your skill level to the operations manager. Access to a basic set of tools and basic maintenance knowledge is a plus.
• Flexibility: wiliness to work weekdays and weekends when the demand of business is needed. 

This position starts at around $20/hr, Includes Paid Time off, and Mileage reimbursement

We look forward to speaking with you!

Requirements

• Conduct pre-arrival, post-departure, and regular home inspections for each property
• Be available to work weekends and 40 hours a week. 
• Manage vendors to support maintenance, locksmith, and other services.
• Work with the field operations team to divide daily tasks
• Immediately respond to in-house guest requests when scheduled as the on-call person.
• Immediately respond to all after-hours service and emergency calls when scheduled as the on-call person.
• Attend all regular local team meetings.
• Support the local Sales Team with new home on-boarding including, but not limited to, being present for appointments with utility services, installing technology such as electronic key systems, and facilitating inspections
• Learn and use all systems that support the local operations team
• Reliable mode of transportation 
• Ideal Candidate has availability on weekends. Flexible hours from 9am-8pm.