Valet Attendant

ACTIVITIES:

• The duties and responsibilities for the Valet Attendant include, but are not limited to, the following:


• Greet all guests promptly and courteously upon arrival


• Safely park and retrieve guest vehicles in a timely and professional manner


• Maintain control and accountability of vehicle keys at all times


• Coordinate vehicle arrivals and departures with the doorman and bell staff to ensure a smooth guest experience


• Assist guests with luggage to and from their vehicles as needed during arrival and departure


• Offer to contact valet services for vehicle retrieval upon guest departure


• Hand off appropriately to the doorman or bell attendant, ensuring clear communication of guest names and luggage ownership


• Assist guests to the curb to meet their transportation when necessary


• Thank guests for staying at the hotel and invite them to return


• Possess knowledge of the community and surrounding area to assist guests with directions, dining, entertainment, and local events


• Respond quickly to guest requests in a friendly, courteous, and efficient manner


• Monitor the valet drive and surrounding areas for safety, cleanliness, and organization


• Report any damages, hazards, suspicious activity, or maintenance needs in assigned areas


• Return any lost-and-found items discovered in vehicles, drive areas, or hotel premises according to hotel procedures


• Ensure valet equipment, podium, and drive area are kept clean and orderly


• Properly use and be responsible for all keys, radios, tickets, and equipment issued during the shift


• Notify guests of vehicle availability or delays when necessary


• Arrive on time for scheduled shifts and follow all uniform and grooming standards


• Provide other guest services and perform additional duties as assigned by management

COMPETENCIES WE ARE SEEKING:

• Excellent verbal communication skills in English


• Excellent interpersonal and administration skills


• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations


• Present a high degree of professional work ethic and image


• High school graduate or equivalent


• Availability to work day, evening and night shifts any day of the week including weekends and holidays

Strong Assets for the Bell Attendant would include:

• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.


• Understand room status and room status tracking.


• Know room locations, types of rooms available, and room rates.

Physical Aspects of the Job:

• Constant standing and walking throughout shift


• Frequent lifting and carrying up to 70lbs


• Constant kneeling, pushing, pulling and lifting.

Frequent ascending and descending of stairs.