Valet Driver and Transportation

PURPOSE/SUMMARY

The Valet/Driver is responsible for providing a positive, professional experience for residents and guests using our transportation services. The Valet/Driver reports to the Experience Director or General Manager and works with the management team to ensure prompt responses to transportation requests. This role is also responsible for ensuring that the property, vehicles, and equipment in their care are maintained in a clean, safe, and secure manner.

RESPONSIBILITIES

Greet and acknowledge every resident and guest with a smile and friendly words.

Open doors and assist guests, residents, and visitors entering and leaving the community.

Drive, park, and retrieve guest vehicles in a safe and efficient manner.

Assist passengers with loading and unloading luggage and personal belongings into the vehicle.

Anticipate resident and guest service needs.

Transport passengers to and from predetermined locations.

Engage in conversation with passengers unless directed otherwise.

Answer passengers’ questions in a polite, professional, and courteous manner.

Maintain communication with the dispatcher or manager.

Complete regular checks of the shuttle vehicle before and after each trip.

Report vehicle issues, problems, accidents, or damage to the dispatcher or General Manager.

Pay tolls and other required fees as needed, with reimbursement provided according to company policy.

Obey all traffic rules and regulations related to the operation of shuttle services in the assigned area. This includes, but is not limited to, following predetermined routes and remaining within approved service boundaries.

Thank passengers in a sincere and genuine manner.

Ensure work areas are maintained in a clean, safe, comfortable, and attractive manner, with caution or safety signs clearly posted as required.

Ensure work areas are free of hazardous objects and that all equipment, tools, and supplies are properly stored at all times.

Maintain resident confidentiality.

Park guests’ vehicles in predetermined areas within the parking lot while following all traffic laws and safety procedures.

Treat residents and guests with kindness, dignity, and respect.

Know and comply with Residents’ Rights rules.

Ensure that an adequate level of department supplies is maintained at all times and notify the General Manager of any supply needs.

Model the Speak Life and Universal Associate philosophies by helping others as needed to meet residents’ needs and working as part of the overall team.

Assist in creating and maintaining an atmosphere of warmth and personal interest, ensuring a positive, calm environment that is both aspirational and inspirational throughout the campus.

Assist in maintaining an operating environment that supports a consistent, high level of resident and guest satisfaction.

Attend and participate in orientation, training, in-service educational activities, and staff meetings as assigned.

Complete any other tasks, assignments, projects, or requests from management.

Be prepared to fulfill Concierge responsibilities as needed.

Monday thru Friday 8:30am-4:30pm.

QUALIFICATIONS

• Be an “Advocate” for the Holbrook message of Inspiring Wonder. 
• Must be at least 18 years of age. 
• Possess a valid Georgia driver’s license. 
• Possess a clean DDS report and driver history. 
• Be proficient in driving a manual transmission vehicle. 
• Previous driving, parking and retrieving guest vehicles experience preferred. 
• High School diploma or GED preferred. 
• Ability to communicate professionally  
• Ability to sprint short distances. 
• Ability to stand for long periods of time (up to 6 or 8 hours, less break) 
• Ability to bend, stoop, squat and lift frequently throughout a shift. 
• Ability to work in extreme elements – heat, wind, snow, rain, etc. 
• Ability to lift, push, pull and carry up to 50 pounds (signs, luggage, etc.) 
• Must read, write, speak and understand English.
• Have a demonstrated affinity for and ability to work within the structure that includes active, passionate residents enhanced living residents and inspired living residents. 
• Possess the ability to deal tactfully with associates, residents, family members, visitors and the general public.

KEY COMPETENCIES

• Building Trust 
• Collaboration 
• Communication 
• Delivering Results 
• Problem-Solving 
• Service to Others/ Customer Focus 

PHYSICAL DEMANDS/REQUIREMENTS

• Must be able to walk, stand, sit, stoop and bend, push and pull, and reach and stretch. 
• Must be able to lift and carry weight in excess of 50 lbs.