Valet Lead (Full-Time)

WHAT'S IN IT FOR YOU  

• Competitive salary of $19.27/hr. with discretionary performance bonuses 2x a year!


• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.


• Complimentary meals and covered team member parking.


• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.


• Company-paid gaming licenses (Class A & Class B).


• Variety of additional voluntary benefits and retirement plans.

 WHAT YOU’LL DO

• Exemplify and promote Muckleshoot Casino Resort (MCR)’s vision, mission, and values by demonstrating professionalism and delivering exceptional guest service.


• Greet guests warmly, maintain a professional image, and engage with a positive demeanor. Assist elderly and disabled guests as needed.


• Ensure guest issues are handled promptly and resolved to achieve satisfaction within established guidelines.


• Provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies.


• Write legible claim checks, document any prior vehicle damage, and ensure security of vehicles and keys.


• Operate all types of passenger vehicles with standard and automatic transmission


• Park and retrieve guests’ vehicles promptly, ensuring safety and care.


• Instruct, train, and coach team members on responsibilities, expectations, and departmental standards.


• Assign job tasks to Valet Parking Attendants and monitor performance to ensure a sense of urgency and high productivity.


• Implement and enforce departmental procedures to ensure efficient, safe, and secure operations.


• Maintain and review tracking and logging processes to monitor productivity, capacity, and vehicle statistics.


• Promote a positive and safe work environment by reporting hazards and accidents immediately to management.


• Encourage high performance standards and foster a positive work culture.


• Contribute to departmental meetings and assist in developing and implementing departmental goals and objectives.


• Assist with scheduling and make necessary alterations to meet operational needs.


• Track gratuities, schedule adherence, and inspection results using Microsoft Office tools.


• Ensure departmental supplies are maintained at appropriate levels.


• Ensure attendants maintain a sense of urgency, jogging to and from vehicles as necessary.


• Maintain a positive attitude and provide services in extreme weather conditions, including very cold or hot temperatures.


• Conduct departmental inspections, communicate findings to management, and support initiatives to improve team member experience and guest survey ratings.


• Perform additional tasks as assigned by management.

WHAT YOU’LL BRING 

• Ability to obtain a Class III B gaming license.


• Valid Driver’s License and clean driving record (MVR) required.


• 1 year supervisor/lead experience preferred.


• 2 years’ driving experience with the ability to drive manual and automatic transmissions, parallel park, and park in confined spaces required.


• Intermediate computer skills and proficient knowledge of MS Office Suite required.


• High school diploma or GED equivalent required.