Valet Shift Supervisor

DUTIES AND RESPONSIBILITIES • Plans and directs the daily operations of the Transportation and Valet Divisions of the Security Department on assigned shift. • Maintains appropriate staffing levels in the Transportation and Valet Divisions of the Security Department on assigned shift by selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed. • Observes activities and procedures of shuttle, limo, and valet employees, to ensure smooth and efficient operation of assigned shift. • Operates, parks and retrieves guest vehicles in a safe manner, as needed. • Oversees the cost-efficiency, staffing and uniform standards of transportation and valet employees on assigned shift. • Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible. • Assists in the daily operations of the Transportation Department. • Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility. • Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained. • Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings. • Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports. • Acts as a representative of the property, interacting with guests and employees in a courteous, professional manner. • Implements departmental and property procedures, then trains, schedules, supervises and evaluates Valet Attendants on assigned shift. • Patrols the valet parking lots on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility. • Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports. • Directly supervises the Leads of the Valet and Shuttle and Limousine Drivers. • Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication • Performs all other duties as assigned. QUALIFICATION REQUIREMENTS • High school diploma or GED required or must possess a two year degree or a minimum of four years related experience and/or training. • Two years of supervisory experience required. • Strong background in transportation valet with supervisory/managerial experience preferred.