Vape Product / Sales Ambassador

POSITION SUMMARY:

As our Vape Product/Sales Ambassador, you will assist with the day-to-day operations of our store, ensuring that every customer receives a superior experience while upholding all rules and company policies. Your role will be pivotal in shaping the success of our team and store.

• Lead with Excellence: Deliver a top-notch customer experience, ensuring every interaction is positive and professional.
• Manage Inventory: Use and access inventory as directed in order to maintain optimal stock levels.
• Communicate Effectively: Maintain clear and open lines of communication with co-workers, customers, and manager.
• Solve Problems: Troubleshoot customer concerns, ensuring a satisfactory shopping experience.
• Foster Team Spirit: Be a positive and collaborative co-worker in order to promote a culture of excellence.

DUTIES AND RESPONSIBILITIES:

• Proven Customer Service Experience: 0-1 years’ experience  providing excellent customer service selling and promoting products.
• Product Knowledge: Extensive product knowledge across all smoke shop product lines.
• Organizational Skills: Highly organized individual with excellent multitasking abilities, ensuring customer inquiries are      addressed.
• Communication Skills: Exceptional communicator who is positive, approachable, and able to assist diverse clients      successfully.
• Integrity: Must pass a background check and drug screen.
• Assist with driving sales and profitability through customer satisfaction.
• Assist Manager with preparing store displays and marketing throughout the store. 
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels as directed. 
• Ensure efficient day-to-day customer satisfaction by maintaining a working knowledge of products and services.
• Assist with special promotions and advertising events.
• Maintain effective communication co-workers, customers, and store management.
• Promptly escalated customer complaints, questions, or concerns in a professional and friendly manner
• Additional duties, as assigned.

REQUIREMENTS & QUALIFICATIONS:

• 0-1 years of retail management experience
• Flexibility to work as needed.
• Ability to multi-task and perform tasks as directed. 
• Demonstrate effective communication and customer service skills for effective problem solving.
• Initiative-taking leader capable of motivating others to achieve company goals.
• Excellent verbal and written communication and customer service skills in-person and over the phone
• Must possess strong work ethic and people skills and be highly organized, able to multi-task and be meticulous in a demanding environment.
• Intermediate to advance computer skills (spreadsheets, presentations, reporting)