Vehicle Exchange Specialist

About the Company

Harr Motor Group is a leading automotive dealership based in Worcester, Massachusetts. With over 80 years of experience in the industry, we pride ourselves on delivering exceptional customer service and offering a wide selection of high-quality vehicles. As a member of our team, you will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

Description of the Role

Harr Motor Group is seeking a motivated and detail-oriented individual to join our team as a Vehicle Exchange Specialist. As a Vehicle Exchange Specialist, you will use data mining tools to identify opportunities for customers visiting our service department to trade their vehicle with the potential to get into a newer vehicle that better suits their needs. This is an excellent opportunity for someone who has a passion for automobiles and enjoys working in a customer-facing role.

Training

Experience in the industry is neither expected nor needed. While experience in a previous customer service or sales position is beneficial, Harr Motor Group provides a 45 day paid training period that familiarizes trainees with the product, the sales process, and the necessary paperwork. Those with prior experience can test out of certain areas of the program in order to begin selling faster, with training designed to give both our candidates and our customers their very best chance at success. 

Benefits

• 40-45 hour work week


• Stable family-owned business


• 2 weeks paid vacation to start


• Childcare reimbursement


• College scholarship for employee's children


• Medical/Dental/401(k) benefits


• Paid training


• Compensation: Salary + Bonus (avg $50-55k annually, with upper tier pay plans at $100k+)

Responsibilities

• Use the programs and resources provided to identify service customers who are good candidates to trade their vehicles


• Engage with customers in a professional and friendly manner to understand their automotive needs and preference


• Provide detailed information about various vehicles in our inventory, including features, specifications, and pricing


• Assist customers in test driving different vehicles and addressing any questions or concerns they may have


• Collaborate with the sales team to deliver exceptional customer service and meet sales targets


• Maintain up-to-date knowledge of our product offerings and industry trends


• Coordinate with the finance department to assist customers with their financing requirements

Requirements

• Prior experience in a customer service or sales role


• Excellent communication and interpersonal skills


• Strong knowledge of automobiles and their features


• Ability to work in a fast-paced and dynamic environment


• Detail-oriented with good organizational skills


• Proficient in using customer relationship management (CRM) software

Harr Motor Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.