Vehicle Registration Clerk

Description

The Vehicle Processor (Gate) position is responsible for processing vehicles by use of the handheld scanner to accurately and in a timely manner check vehicles into the auction system, and exit vehicles following established rules and policy guidelines.  The position is also responsible for providing outstanding customer service to internal and external customers, and safeguarding consignor and auction assets. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

? Responsible for identifying the appropriate consignor by use of the Transport Bill of Lading or other recognized form(s).  Verify the last six of the Vehicle Identification Number (VIN). 

? Responsible for accurately and efficiently checking vehicles into the sale or inventory by use of the handheld scanner verifying the appropriate information.

? Responsible for visually inspecting vehicle to determine if foreign made, salvage, or has a re-assigned VIN and enter the appropriate announcement in the hand held scanner.

? Responsible for securing inoperable units and wrapping windows as needed.

? Responsible for providing excellent customer service to internal and external customers over the phone, radio, or in person, by quickly acknowledging customer by name (if known); thorough and accurately processing customer needs.

? Responsible for issuing authorized gate passes and authorizing vehicle exit to the appropriate consignor or transport company or designated driver. 

? Weekly physical review of inventory – completion of bonepile report

? Assure jump boxes are fully charged daily.

? Responsible for performing lot security including allowing only authorized person’s access to the lot, physically walking the lot and checking that all areas are secured as needed.

? Responsible for the movement of vehicles during non business hours to appropriate designations as assigned.

? Communicate closely with sales department to ensure the customer’s needs are met or exceeded.

? Assist inspectors as needed; assist and direct transporters and tow drivers.

? File gate passes

? Maintains a high level of confidentiality

? Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.

? Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.

? Performs other duties as assigned or requested to assure optimum service levels.

Requirements

Education and/or Experience (Level I)

High School Diploma / GED

Previous job experience should include customer focused job experience, PC skills, and industry knowledge very helpful. Strong interpersonal skills, problem-solving skills, and math skills are very beneficial. The ability to operate a variety of vehicles with different transmissions preferred. Some experience in the security field is desired. 

LANGUAGE SKILLS

Requires the ability to read, write, communicate and interpret information accurately in the English language.

Employee must demonstrate the ability to interact tactfully and positively with customers, vendors, AAAKC staff and management.

The ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists will be helpful. The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form essential. The ability to use common sense and sound judgment when faced with unusual situations is necessary. The ability to multi-task in this position is essential. Must have a valid driver’s license and the ability to pass a full background screen