Vehicle Upgrade Coordinator

Have BDC or customer service experience? Driven to make 80+ calls per day?

Join our team at Castle Mazda of Downers Grove as a Vehicle Upgrade Coordinator and be part of our exponential growth.

If you enjoy a fast-paced environment at a thriving dealership, come join us!

• Makes customer calls (80+ per day) and establishes relationships with sales to secure solid next steps


• Provides an exceptional experience for all customers


• Ability to make calls efficiently and make customer connections


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  Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  
  


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  Provide customers with initial product information and direct them to the appropriate dealership resources
  
  


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  Present options based on customer needs
  
  

• Experience with AutoAlert is a HUGE plus


• Background in customer service; BDC Coordinator or related experience


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  Excellent teammate with collaborative attitude and eagerness to improve
  
  


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  Prompt and courteous demeanor
  
  


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  Positive and hardworking personality
  
  


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  Strong computer skills
  
  


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  Valid driver’s license
  
  

What We Offer

• 401(K) profit sharing


• Major Medical & Dental (50% employee-paid premium)


• Vision


• Voluntary Benefits (Accident, Critical Illness, Disability, and more)


• Life Insurance


• Paid Time Off 


• Employee vehicle purchase discounts


• Career advancement

Vehicle Upgrade Coordinator: $40,000K - $65,000K