Vehicle Walk Through Specialist

Benefits

• Medical & Dental Insurance


• Vision Discount Program


• 401K Plan + Match


• Paid time off and vacation


• Growth opportunities


• Continued Training to maintain skills.


• Paid Sick Leave


• Life insurance 


• Paid Family Leave


• Employee vehicle purchase plans


• Employee Assistance Program / Access to mental health resources


• Health Reimbursement Account

• Filling out paper work – packets


• Zoho- check in and out correct book


• Customer sign in


• Vehicle inspection


• Greeting customers


• Parts and Service introduction


• VIN Verification


• SYNC and Download Ford Pass if equipped


• Go over Sync paper work


• Schedule re-sync apt


• Customer vehicle walk around


• Customer Delivery Check Sheet completed


• Picture taken for all new and pre own vehicle


• Educating customers on all features that their new vehicle is equipped with


• Desk manager introduction and final good bye


• Putting all notes good and bad on back of exit interview


• Checking emails in ADP and Dealer socket


• Min of 20 CTI calls per day


• Answering phone calls in delivery department, assisting customer’s questions.


• All other duties as assigned by management

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  At least one previous role based in customer service experience
  
  


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  Excellent teammate with collaborative attitude and eagerness to improve
  
  


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  Prompt and courteous demeanor
  
  


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  Positive and hardworking personality
  
  


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  Strong computer skills
  
  


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  Must have liable transportation
  
  


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  Valid driver’s license