Vendor Management / BCP / Regional Support Special

POSITION SUMMARY:

This role acts as a business and technology recovery coordinator and vendor management coordinator for assigned business units and processes within the Business Continuity Plan and Vendor Management Program along with all related documents, policies, and procedures of Farmers & Merchants State Bank. The candidate must be able to form trusting relationships with technology and business unit managers.

OBJECTIVES OF THIS ROLE:

Vendor:

•  Assist in managing internal and external vendor relations.

BCP Functions:

• Ensure assigned Businesses units are in full compliance with Farmers and Merchants State Bank BCP Policy & Standards

Regional Support Functions:

• Assists with supporting hardware and software with external vendors as needed (warranty repairs, printer repairs, possible support help with Fiserv or any other software).

RESPONSIBILITIES:

Vendor Functions:

• Utilize Vendor management software to ensure enterprise-wide needs for due diligence, risk assessment, and continuing vendor monitoring are being accomplished.
• Assist in ensuring the tracking, measurement, reporting and evaluation of vendor performance is completed.
• Collaborate with IT and Operational areas to assure vendor partners are effectively managed plus contracts are completely leveraged.
• Leverage software solution to monitor and maintain all contractual agreements for all F&M’s vendors.

Ensure all documentation within the platform is up to date and report at minimum monthly on all items falling out of scope with the vendor policy.

BCP Functions:

• Perform ongoing Business Continuity (F&M) Plan Maintenance including the Business Impact Analysis (BIA), Risk Assessments, and Business Recovery Plans (BRP). 
• Ensure Software platform utilized by F&M is maintained according to policy criteria and timelines 
• Report at minimum monthly on testing activities, results of the tests, and any deviations from the BCP policy or testing calendar. 
• Assist in preforming Testing with each Department based on the on each Recovery Plan and document the process and results. 
• Assist in coordinating Recovery Strategies with Department Team Leads, Business Continuity Management Groups, Application Teams, and Support Teams to ensure test coordination and preparation is occurring on schedule and document the process and results.
• Evaluate Department Recovery Strategies and work with the BCP Manager and Department Team Leads to optimize ensuring sufficient resiliency to support critical functions
• Perform compliance related requirements and ensure corrective action plans are closed within required timeframes
• Assist in resolving any audit and exam findings related to the BCP program, policy, procedures, or software.  
• Provide support to Department Team Leaders for BCP plan development and BCP software
• Assist in coordinating alternate work area strategy execution and provide recovery support at time of disaster.

Regional Support Functions:

• Replacement of Outdated equipment
• Maintain updated inventory records within Kace (Delete old items/adjust moved item or reallocated items/Add new items shipped directly to user).
• Respond to tickets that would be assigned to him (hardware replacement or fixes as needed in that market)
• Assist in maintaining policies and procedures 

QUALIFICATIONS:

• A Bachelor’s degree / 4-year degree is required or 3-5 years of experience in a position with a related skillset.   
• Preferred experience in banking of 3-5 years is preferred with 1-3 years of experience in Vendor Management and 1-3 years of experience in developing and testing BCP/DR plans required. 1-3 of banking compliance or audit experience is preferred. 
• Experience or understanding of computer networks and server infrastructure is required at a basic or working level.
• Cisco Certified Network Associate, Cisco Certified Technician, Comp TIA A+, CompTIA IT Fundamentals, CompTIA Network+, or CompTIA Security+ Preferred.  
• Working knowledge of compliance concepts related to NIST, GLBA, and BCP/DR Planning Ability to read and comprehend legal documents and contracts.  

ADDITIONAL REQUIREMENTS:

Certificates and Licenses

• Valid Driver’s License

COMPLIANCE:

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

EXEMPT/SALARIED COMPETENCIES:

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Self-Development: Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up to date, turns mistakes into learning opportunities.
• Adaptability: Ability to plan and organize work in new or changing situations, to apply self in emergencies and to respond to new procedures.