Vendor Management Specialist

Description

First Capital Bank's mission is to provide profitable, competitive, and responsive community banking services, which exceed the expectations of our customers, stockholders, and employees. Our rapid growth and commitment to upholding a people-first company culture, has created an ambitious, supportive, and fun atmosphere.

First Capital Bank is currently seeking a Vendor Management Specialist to support and mature the Bank's current Vendor Program and processes. This position will manage vendor issues to remediation, complete quality assurance functions, and execute vendor and SOC reviews. This will include facilitating relationships with the business and vendors while providing robust and challenging insight; facilitating back-office support for the Vendor Management process, to include issue identification and subsequent assistance in execution of an appropriate action plan; and assisting in maintenance of Vendor Management software.
 

REQUIRED EXPERIENCE & QUALIFICATIONS

•   A degree from a 4 year university or a high school diploma/GED and equivalent professional experience.
• At least 4 years of professional experience within an information security technology, cyber, operational, engineering, or consulting team.
• 1-3 years of experience in procurement, vendor management, and/or business analysis.
• Demonstrated comprehensive knowledge of required security controls and processes within systems and networks.
• Advanced computer operating skills and proficiency in Microsoft Excel and Outlook.

CORE JOB FUNCTIONS

• Maintain code within the Vendor Management application (Application Administration), including creation of new reports and user fields, establishing new workflows, maintaining user access levels, and conducting high volume data upload.
• Consistently adhere to Vendor Management policies and procedures and support the Bank's adherence to these process requirements.
• Work directly with key business leaders to facilitate vendor risk analysis and risk management processes and obtain evidence of controls.
• Serve as vendor liaison to assist with the vendor onboarding, annual review, and termination processes.
• Assist line of business in creation and evaluation of Request for Proposals (RFP’s) as well as administration within the Vendor Management system.
• Collect and analyze vendor risk due diligence documentation.
• Perform quality assurance on vendor assessment and remediation activities.
• Support preparation and execution of internal and external audits of the Vendor Management process.
• Assist line of business in identifying & measuring vendor performance metrics such as KPI’s & SLA’s.
• Provide support for creating and supporting vendor scorecards in order to communicate with varied audiences.
• Oversee the contract renewal process, to allow internal partners to renegotiate or terminate contracts.
• Assist in maintaining all Vendor Management procedures and education materials.
• Participate in and contribute to assigned projects, while adhering to the Bank's Project Management Methodology.
• Work proactively with business units to better understand how the Vendor Management software/system can be leveraged bank-wide, to improve the employee and customer experience.
• Assist in documenting Vendor Management workflow.
• Conduct quality control reviews for Vendor Management deliverables.
   

KEY METRICS FOR SUCCESS

•   Demonstrated aptitude for oral and written briefing skills when providing progress and status reports to management.
• Proven listening skills and a firm understanding of how to communicate in a clear, concise, and situationally appropriate manner. 
• Proven success working cooperatively as part of a larger team, effectively negotiating with senior stakeholders, and delivering difficult news.
• Proficiency in reading, writing, and interpreting technical documentation and policy/procedure manuals.
• Strong interpersonal skills, a desire to work collaboratively within a supportive team environment, and a keen sense of tact and diplomacy.
• A strong aptitude for defining problems, developing solutions, collaboratively solving routine problems, and effectively resolving unique challenges with professionalism and a service-oriented attitude.
• An innate eye for detail, strong organizational skills, and high-level prioritization capabilities.
• A commitment to providing excellent service in all job functions. 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required of the position.

Requirements

NOTE: This is not a remote-eligible position. Applicants not currently located in the Charleston metro area must be prepared to relocate in order to be considered for the position.

PHYSICAL REQUIREMENTS

• Must be able to sit at a desk for long periods of time and use a computer in a general office environment.
• Occasional standing, walking, bending, and stooping is required.
• Must be able to frequently lift or move up to 5 pounds and occasionally lift or move up to 10 pounds.