Vendor Performance Manager, North America

Reddit is looking for a passionate and motivated individual to lead the growth of our SMB segment in North America. This role will allow you to work closely with our outsourced vendors as well as act as the voice of the customer for our internal teams and cross-functional partners. This role will have a unique opportunity to help shape our go to market approach and will focus on managing & growing the Canadian market supported by our team in Utah, driving the end to end sales team, from lead generation to activation to account management. Additionally, the role will manage our small Australia team supported out of Utah and partner with other North America leaders along with other international SMB teams. The role will be based in Utah, working onsite with our vendor partner. 

Key Responsibilities:

• Fully own revenue growth and quota attainment for the SMB segment in assigned markets 


• Devise strategies that ensure the vendor delivers on growth across acquisitions and existing books of business


• Lead weekly, monthly, and quarterly business reviews with the vendor, managing ongoing action items and ensuring the vendor is driving to completion


• Drive optimizations of workflows/processes at our vendor sites, while maintaining high customer satisfaction


• Work closely with vendor and internal teams, to ensure all communication, training, and updates are delivered in a timely and accurate manner


• Support & mentor our vendor teams to successfully achieve quarterly revenue targets


• Work closely with Sales Leadership, Sales Operations, and Marketing to create scaled end to end programs and sales initiatives


• Fully leverage the available technology stack including Gong, Salesforce, Chili Piper, Apollo, Linkedin Sales Navigator


• Build & execute scaled sales strategy initiatives for high-value SMBs


• Shape Reddit’s Ads product roadmap and narrative by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders


• Drive results through data analysis, goal-setting, planning, & project management


• Develop strategies to identify, pitch, and activate High-value SMBs, drive advertiser activations, measure success, and retain & grow advertisers on the Reddit ads platform

Qualifications:

• 8+ years of experience in sales, client services, or operations


• 5+ years of sales vendor management or sales leadership experience


• Proven background in building and running outsourced sales operations


• Advertising/marketing experience


• Experience selling into the SMB segment with a history of exceeding revenue targets


• Motivated self starter who thrives in unstructured environments


• Tenacious and entrepreneurial approach to working through challenges while working cross functionally to solve these


• Excellent communication and project management skills, including the ability to clearly convey complex analytical findings both written and verbally


• Strong analytics and quantitative skills 


• Experience working with Salesforce, Outreach, Gong, or comparable tools


• BA / BS degree or equivalent work experience


• Multi-market experience is a plus

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs


• 401k with Employer Match


• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support


• Family Planning Support


• Gender-Affirming Care


• Mental Health & Coaching Benefits


• Flexible Vacation & Paid Volunteer Time Off


• Generous Paid Parental Leave 

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.