Vendor Success Specialist - Pacific/Mountain

About this role  

The Vendor Success Specialist is passionate about helping others succeed and thrives in a fast-paced, client-focused environment. As the go-to expert for vendors, suppliers, and contractors using our e-procurement platform—guiding them through onboarding, training, and ongoing support, the Vendor Success Specialist plays a key role in ensuring a seamless and positive experience for our vendor community, particularly in the public sector space. 

Note: Applicants for this position must be able and available to cover hours in the Pacific/Mountain time zones. 

What we offer 

PlanetBids is pleased to provide all full-time team members with the following benefits:
 

• Competitive Salary 
• Flexible schedule in a remote-work environment  
• Self-Managed (Unlimited) Paid Time Off Plan with Annual Vacation Bonus 
• Participation in Medical Insurance with generous company contributions 
• Participation in Dental and Vision Insurance with company-paid employee premiums 
• Company-paid Short-Term and Long-Term Disability Options 
• Company-paid Life and AD&D Insurance policy with options to voluntarily increase 
• Flexible Spending Account (FSA) and Dependent Care (DCFSA) Program 
• 401k Plan including Traditional and Roth 401k options, both with immediate vesting and employer match  
• Legal Club membership 
• Employee Assistance Program 
• Career pathing and development  
• Collaborative and engaged culture 

Role Responsibilities 

• Provide responsive, friendly, and solution-oriented support to inbound vendors via phone, email, and online ticketing systems.
• Guide vendors through registration, bid submission, compliance documentation, and other platform functions. 
• Partner with Client Partnership team at a support level to assist in client touch and general response. 
• Conduct live and recorded webinars, training sessions, and vendor workshops. 
• Troubleshoot technical issues and escalate complex problems when necessary. 
• Maintain accurate records of vendor interactions and resolutions in the support system (e.g., Zoho). 
• Collaborate with internal teams to improve vendor experience and streamline support processes. 
• Assist in the creation of training materials, FAQs, and knowledge base content. 
• Participate in product testing and provide feedback to the product team. 
• Represent the company at industry events, conferences, and vendor outreach sessions. 
• Support proposal writing, RFP/RFI participation, and contract review as needed. 
• Additional related duties as assigned by leader.
   

Required and Desired Skills 

• High school diploma or GED certificate required.  
• 2+ years of experience in customer support, vendor relations, or client success. 
• Occasional travel required for company meetings, client engagements, and industry events (up to 10%). 
• Familiarity with government procurement processes is highly desirable. 
• Strong communication skills—both written and verbal—with a clear, professional tone. 
• Proficiency in web browsers, Microsoft Office, Google Workspace, and CRM/ticketing tools (e.g., Zoho, Salesforce). 
• Ability to explain technical concepts in a simple, user-friendly way. 
• Self-starter with excellent time management and multitasking abilities. 
• Comfortable working independently in a remote or hybrid environment. 
• Ability to work both autonomously as well as within a team in a remote work environment. 
• As a requirement, all candidates must be physically based in the United States and able to legally work for any employer.