Veteran Services Liaison

General Purpose

The Veteran Services Liaison provides a partnership approach to healthcare and community-based services, to support medical, social, developmental, behavioral, educational and financial needs to optimize health and wellness services to Veterans and their families as they receive services from Solvista Health. They work to identify client and family needs, gaps in service and assists to ensure those needs are being met.

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities

• Coordinates, monitors, and evaluates provider services and care, to include home and/or school visits, physician/hospital visits, and therapy visits, for a specified client population.
• Assesses client needs through thorough interviews.
• Documents all client encounters and contacts made on behalf of clients/families.
• Evaluates and documents the progress of individual therapeutic programs and makes modifications, as required.
• Facilitates client/family access to healthcare, school, and community resources.
• Assists client/family to develop natural resources and connects them with support networks.
• Researches and understands community resources.
• Travels throughout our service area to meet with clients/families, service providers and community partners.
• Works with clients and/or families to assess, develop, implement, monitor, and modify plans.
• Provides outreach, prevention and early intervention services and supports clients in following their treatment plans and developing new skills.
• Participate in job-related training sessions and seminars.
• Attend required staff meetings.
• Maintain prompt and regular attendance.
• Performs other duties as assigned.

Job Qualifications

Knowledge, Skills, and Ability:

• Ability to comprehend or learn department practices, rules and regulations.
• Ability to operate telephone, computer and other specialized communication equipment.
• Ability to work within a Windows operating system and related programs.
• Ability to communicate clearly and effectively verbally and in writing.
• Ability to communicate effectively with a diverse population.
• Ability to handle clients in a calm, professional, friendly and patient manner.
• Ability to develop, implement, and modify multidisciplinary health care plans.
• Ability to maintain all compliance requirements.
• Ability to multitask under stressful situations.
• Ability to drive for transportation needs or local travel.
• Ability to go into the community for service visits, in-home visits.
• Knowledge of nursing and case management theory and practice.
• Knowledge of billing procedures for clinical and social services.
• Knowledge of community health and social services agencies and networks of military and veteran support services and specialty care (veteran service officers, benefits, Tricare, VA, Triwest, Disabled American Veterans, American Legion, VFW, etc.) 
• Knowledge of military culture and experience with transition and support services.

Education or Formal Training:

• High school diploma or equivalent preferred. Relevant military, work, volunteer, veteran-community, customer-service, human-service, or lived experience may be considered in place of formal education.

Experience:

• Veteran status or established trust and credibility within veteran communities is strongly valued.

• Experience with veteran communities, veteran-serving organizations, outreach, customer service, or human services preferred.

Knowledge, Skills, and Abilities:

• Builds trust and positive relationships.

• Listens well and communicates clearly.

• Follows through on commitments and keeps information organized.

• Comfortable talking with individuals, groups, and veteran-serving partners.

• Knowledge of veteran resources and systems, or willingness to learn them.

• Can work independently on assigned tasks and knows when to ask for help.

• Basic computer skills and ability to complete required documentation.

Working Conditions and Other Requirements

• Ability to travel throughout Solvista Health’s service area.

• Flexible schedule that may sometimes include evening or community events.

• Willingness to complete suicide-prevention and other job-related training.

Location: Canon City, Salida, Westcliffe, and Leadville

Working Conditions and Other Conditions of Employment

• Ability to travel throughout Solvista Health’s service area.

• Flexible schedule that may sometimes include evening or community events.

• Willingness to complete suicide-prevention and other job-related training.

Working Environment:

This job operates in a fast-paced, professional office environment and routinely requires the use of standard office equipment such as computers, phones, photocopiers. The position may require travel to conferences, meetings and branch locations on a regular or intermittent basis. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. In the health center environment, there is potential for contact with blood-borne pathogens and communicable diseases, as well as potential for contact with dissatisfied or abusive individuals. There could be interaction with persons who are mentally ill, disabled, elderly and emotionally upset.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

This is a largely sedentary role but can involve standing or sitting for extended periods of time, bending at the waist, and using hands and fingers to handle and file papers or operate assigned equipment. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may also have to lift 10 to 25 lbs. unassisted.

Conditions of Employment:

• Annual TB, federally required drug screening, and Influenza vaccination or compliance with policy and procedure.
• Required possession of a valid state driver's license.
• Successful candidate must submit to and pass, post-offer drug screen.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.