Veteran Support Specialist

Veteran Support & Case Coordination

• Coordinate veteran support activities throughout
  the benefits process by serving as a consistent point of contact and ensuring
  veterans receive timely communication, administrative support, and exceptional
  customer service.
  
• Prepare veterans for upcoming appointments by
  providing education, reviewing appointment expectations, and utilizing
  company-approved training materials, and educational resources.
  
• Encourage veterans to clearly communicate their
  personal experiences, symptoms, functional limitations, and concerns in their
  own words while maintaining established role boundaries.
  
• Monitor veteran engagement by identifying
  outstanding requirements, coordinating follow-up activities, and ensuring
  timely progression throughout the benefits process.
  

Documentation & Administrative
Support

• Maintain
  complete, accurate, and timely case documentation by recording veteran
  interactions, updating the organization's case management system, and
  following established documentation standards.
  
• Organize
  and review veteran records to verify file completeness, identify missing
  information or documentation discrepancies, and ensure administrative
  readiness.
  
• Prepare
  case summaries, administrative notes, and supporting documentation to
  facilitate effective communication, informed decision-making, and
  continuity among internal team members.
  
• Track
  appointment schedules, outstanding documentation requests, and follow-up
  activities to ensure timely service delivery and efficient case
  progression.
  

Collaboration & Compliance

• Collaborate
  with case managers, leadership, and cross-functional teams to coordinate
  veteran support activities, communicate updates, and maintain effective
  workflow coordination.
  
• Ensure
  veteran interactions, documentation, and administrative activities comply
  with company policies, privacy requirements, confidentiality standards,
  and established organizational procedures.
  
• Participate
  in required training, consistently apply quality standards, and support
  continuous improvement initiatives that enhance operational effectiveness
  and the overall veteran experience.
  
• Participate
  in company-sponsored events, volunteer initiatives, and community outreach
  activities that advance the mission of Veterans for Veterans and
  strengthen relationships with veterans, partners, and the communities we
  serve.
  

Requirements

• Excellent verbal, written, and
  interpersonal communication skills, with the ability to build rapport and
  communicate professionally with veterans, colleagues, and external
  stakeholders.
  
• Strong organizational skills,
  attention to detail, and the ability to manage multiple priorities while
  maintaining accuracy in a fast-paced environment.
  
• Demonstrated ability to exercise
  sound judgment, maintain confidentiality, and handle sensitive information with
  professionalism and discretion.
  
• Proficiency with Microsoft Office
  Suite, CRM systems, email, and other cloud-based technologies; ability to
  quickly learn new software and internal systems.
  
• Ability to follow established
  policies, workflows, scripts, and escalation procedures while exercising
  independent judgment within the scope of the position.
  
• Ability to work both independently
  and collaboratively in a team-oriented environment while adapting to changing
  priorities and business needs.
  
• Ability to attend required
  in-office training, team meetings, and periodic on-site workdays as needed.
  
  

Benefits

• Opportunities for career
  advancement into expanded support, coordination, or case management roles based
  on experience, performance, and organizational needs.