Veteran's Case Manager

 This position provides case management, care coordination, service navigation, and supportive interventions to Veterans, Service Members, Guard and Reserve members, and their families. The SMVF Case Manager assists individuals in identifying needs, reducing barriers to care, and accessing appropriate VA, behavioral health, medical, housing, employment, transportation, benefits, and community-based resources.

The position works collaboratively with the Veteran Peer Specialist, Qualified Mental Health Professional (QMHP), VA representatives, County Veteran Service Officers, Veteran Service Organizations, and community partners to improve service access, strengthen continuity of care, and support suicide prevention efforts through early intervention and coordinated support.

This position assists Veterans and their families in navigating complex systems, facilitates warm handoffs to services, conducts follow-up activities, and advocates for access to resources necessary to improve stability, wellbeing, and community connectedness. Most contacts will occur in community settings, Veteran-serving organizations, partner agencies, client homes when appropriate, and other locations where Veterans live, work, socialize, or access services.

Primary Job Duties and Responsibilities: 

• Conduct needs assessments and assist Veterans and their families in identifying barriers to care and service access. 
• Assist Veterans in accessing VA healthcare, benefits, housing resources, employment services, transportation supports, behavioral health treatment, crisis services, and other community resources. 
• Coordinate referrals and facilitate warm handoffs to internal and external service providers. 
• Collaborate with community partners, Veteran Service Organizations, County Veteran Service Officers, VA representatives, healthcare providers, housing agencies, workforce programs, and other stakeholders to support Veteran needs. 
• Conduct follow-up contacts to ensure successful connection to referred services and re-engage Veterans who remain disconnected from care. 
• Advocate for Veterans and families to ensure appropriate services are provided and available resources are secured. 
• Assist Veterans in navigating complex systems and overcoming barriers to service engagement. 
• Support outreach and community engagement activities designed to identify and engage Veterans who may not currently be connected to services. 
• Collaborate closely with the Veteran Peer Specialist and QMHP to support coordinated service delivery and continuity of care. 
• Assist with suicide prevention efforts through screening support, safety planning coordination, follow-up, and referral processes consistent with agency protocols. 
• Provide information and support to family members of Veterans as appropriate. 
• Assist with crisis response and coordination when needed. 
• Complete all required documentation for services provided in the electronic medical record and other required tracking systems in a timely manner. 
• Update demographic and program information as applicable.
• Productivity: The SMVF Case Manager will maintain sufficient productivity to support program goals through direct Veteran contacts, care coordination activities, referral follow-up, outreach efforts, documentation, and community partnership activities. Performance will be measured by Veteran engagement, successful service linkage, timely follow-up, and completion of assigned program responsibilities. 
• Demonstrate Support of the Center Mission, Goals and Objectives: Willingness to engage with center management, peers, Veterans, community partners, Veteran-serving organizations, VA representatives, and families in a manner that consistently communicates cooperation, professionalism, and positive regard will be required to enter and retain this position.
• Competency Expectations: Staff will meet competency expectations, including Veteran cultural competency, suicide prevention practices, service navigation, care coordination, and required certifications, which may be completed through in-person training, online training, webinars, seminars, workshops, and self-directed learning. All training, certifications, and competencies will be documented by completion certificates when available and maintained by the Human Resources Department.

Required Skills and Abilities 

• Obtain Certification for Management of Aggressive Behavior (MOAB) training. MOAB is an in-depth training program that teaches individuals how to recognize, reduce, and manage violent and aggressive behavior. Training is provided. 

CCMHC provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

I understand that I am an employee at-will and that neither this document nor any other document, writing, or manual creates, or is intended to create, a contract of employment between myself and Crawford County Mental Health Center. Crawford County Mental Health Center is an employment-at-will agency. This means an employee has the ability to quit employment for any or no reason, and an employer may terminate employment for no reason or for any non-discriminatory and/or non-retaliatory reason.

This position is funded through external grant funding. Employment in this role is contingent upon the availability and continuation of grant funds. While the organization intends to support the position for the duration of the grant period, continued employment is not guaranteed and may be affected by changes in funding availability, grant requirements, program needs, or organizational priorities.  

• Graduation from high school or equivalency is required.
• A bachelor's degree from an accredited university in social work, psychology, counseling, sociology,      rehabilitation services, human services, criminal justice, nursing, public administration, or a closely related field is preferred. Experience in lieu of or in addition to education may be considered.
• Experience working with Veterans, military families, behavioral health populations, social services, case      management, community outreach, housing services, workforce development, or other helping professions is preferred. 
• Incumbent must:
  • Be able to communicate effectively in spoken and written English language.
• Possess a valid driver’s license.
• Operate office equipment.
• Demonstrate the ability to work effectively with individuals experiencing behavioral health, substance use, social, economic, or life stability challenges.
• Ability to operate effectively within a wide variety of human service situations.
• Ability to move freely in the community and in a wide variety of circumstances. Special accommodation that can successfully assist an incumbent will be provided.

Preferred Qualifications

• Ability to communicate in languages other than English such as ASL or Spanish.
• Knowledge that is culturally specific.
• Knowledge regarding self-help programs of recovery.
• Knowledge of issues specific to Veterans

Veteran of the United States Armed Forces strongly preferred. Eligible family members of veterans with demonstrated experience supporting the veteran community may also be considered.

Preference may be given to qualified veterans and eligible family members whose experience and background demonstrate the ability to effectively engage and support Service Members, Veterans, and their Families.