Veterinary Assistant w/ CSR FLEX!

Description

At Old 41, you can expect to work alongside a highly leveraged & tenured team who work closely together to focus on providing the best care to our patients. The Old 41 family is built on a foundation of open communication, mutual respect, and shared goals. We are very proud to have a positive work culture where each member feels valued and supported to perform their role and collaborate seamlessly to provide excellent patient care. Our outstanding clientele result in higher compliance and gives us the opportunity to practice our best medicine. Through our daily interactions with patients, we strive to maintain Old 41’s strong and respected reputation built on integrity and a high level of care.   

Position Overview

The purpose of this position is to ensure quality care for pets and promote greater efficiency by relieving technicians and veterinarians of technical and administrative work. The Assistant performs a variety of patient- and client-care duties and conducts patient assessments, oversees animals recovering from anesthesia, and performs procedures and treatments.

The Assistant uses sound judgment when making decisions about patient care, responds quickly and calmly to emergencies, and maintains high standards of patient care. This person communicates clearly with the veterinarians, other practice personnel, and clients to ensure that patients receive the care they need. Assistants are friendly and flexible in the face of varying expectations from clients and coworkers. They multi-task, prioritize tasks well, and think creatively. Veterinary Assistants strongly believe in the quality of care provided and communicate this sense of assurance to clients. The Assistant provides patient and client comfort by keeping the hospital clean and presentable and may provide training to other members of the healthcare team. 

Position includes opportunity to flex into Client Service responsibilities inclusive of answering the phone, differentiating between routine and emergency cases, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating information between clients and staff. The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient, creates a warm and welcoming impression, remains professional and courteous while handling multiple tasks with many interruptions. Our CSRs firmly believe in the quality of care provided and communicates this sense of assurance to clients. They understand our services and recommendations and clearly communicates them to clients.

Position reports to Practice Manager and receives direction from veterinarians. 

Primary Responsibilities

Patient Care

• Provides compassionate patient care, keeping patients clean, dry, and comfortable.
• Alerts the veterinarian(s) to changes in patients’ condition.
• Recognizes patients with contagious disease and follows relevant procedures.
• Provides safe and effective patient restraint.
• Medicates patients.
• Uses proper safety techniques and positioning for radiological procedures.
• Recovers patients from anesthesia. 
• Assists veterinarians and technicians in surgery and dentistry.
• Performs basic emergency care, CPR, and intensive care as needed.
• Helps with and documents patient treatments.
• Walks, cleans, and feeds patients.
• Sets up and assists with procedures, such as IV catheterization and other common treatments.
• Bathes patients as needed.
• Assists with patient admits and releases as needed.
• Ensures patients leave in better condition than when they arrived (e.g., clean and with IV catheter
• removed).
• Maintains knowledge of drugs and their uses. 
• Calculates drug dosages and fills prescriptions accurately; asks for guidance if necessary.
• Assists with lab tests as needed.
• Completes medical records accurately and efficiently.
• Performs procedures such as pedicures and fluid administration.

Equipment and Facility Maintenance

• Cleans, cares for, and packs surgical equipment properly.
• Keeps hospital clean and stocked.
• Removes trash from hospital and sweeps and mops floors daily.
• Launderers soiled blankets, towels, and other linens.
• Utilizes in-house inventory control procedures to ensure items are stocked appropriately.

COMPENSATION & BENEFITS

• Hourly compensation offered will carefully consider a wide range of factors, including skills, qualifications, experience, and location.
• 401k with 100% employer matching of 1st 3%
• Eligibility to participate in Employee Stock Option Program when launched
• Annual Continuing Education allowance for industry specific certifications
• Medical, dental, and vision insurance (available after 30 days). Paid 100% for full-time employees - Buy-up medical plan available. Additional family member coverage available at the employee’s expense
• Healthcare Reimbursement Account benefits
• PTO: 2 weeks PTO year one, 4 weeks year two+6 flex/bereavement/sick days + 6 paid holidays (available after 90 days)
• Short-term and long-term disability insurance
• Life Insurance and AD&D – Employer paid for the employee
• Additional voluntary benefits for Critical Illness, Additional Life and AD&D available
• EAP Wellness and access to Betterhelp.com
• Pet care discounts
• Scrub allowance

OUR COMMUNITY:  If you are looking to live in one of the most desirable places in the country Bonita Springs,is it! Our beautiful area, on the outskirts of Naples, offers a breadth of outdoor activities, plenty of foodie spots, nighttime concerts, and access to beautiful beaches. If you enjoy warm weather year-round and are looking for a town that provides great educational opportunities for families, this is the place for you! This ideal location is between Fort Myers and Naples, Florida, and 2.5 hours from Miami, Florida. Come find out for yourself why Bonita Springs, Florida has been labeled as one of the most desirable places to live in the country!  

Requirements

• Education equivalent to the completion of the 12th grade.
• At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities. 
• Demonstrated ability to accurately manage and record detailed information in medical records and other data-management systems.
• Ability to properly restrain patients.
• Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures. 
• Ability to complete assigned tasks in the time allotted without direct supervision.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.